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Epicor launches Retail Store for Windows 8

BY Dan Berthiaume

Dublin, Calif. – Epicor Software Corp. has launched Epicor Retail Store Edition for Windows 8. The application gives retailers a POS solution that uses the Windows 8 operating system to empower store associates to deliver a personalized customer experience.

Epicor Retail Store Edition for Windows 8 provides access to rich value-added customer and product information and allows associates to recommend or suggest products from an endless aisle. Other features include streamlined transactions and a more efficient checkout process.

Epicor Retail Store Edition for Windows 8 can be run on a wide range of today’s Windows 8-enabled devices – either at the register or on a tablet, desktop or Windows mobile device.

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IDology releases new solution, expands to Mexico

BY Dan Berthiaume

Atlanta – IDology, a provider of identity and age verification solutions, has released ExpectID Global GeoTrace, a new anti-fraud tool designed to help identify and eliminate location-based fraud. In addition, IDology has expanded its global identity verification solution, ExpectID Global, to now include coverage for Mexico.

This gives companies doing transactions in Mexico the ability to verify identities and maintain compliance using IDology’s flexible, on demand fraud platform. ExpectID Global now provides users with identity verification capabilities in Mexico, Canada and the U.K.

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Loyalty offers customer experience technology as white label solution

BY Dan Berthiaume

Denver – Eloyalty is packaging its omnichannel customer experience cloud technology solution as a white label offering, making its solution available to select partners across a range of industries. The white label offering can be delivered through a private, hybrid or public cloud.

ELoyalty’s infrastructure delivers a range of tools to enhance companies’ relationships with customers and improve internal workforce operations. The new white label offering extends functionality in the following areas:

• Omnichannel Interaction Management: A holistic management system supporting a complete and integrated customer experience across email, mobile, inbound and outbound inquiries, web chat, collaboration tools, social networking, SMS text and video.

• Data Analytics: A data mart for gathering and analyzing customer data across all channels to glean comprehensive insight and intelligence about customer activity.

• Operations and Workforce Management: Internal operational tools for quality assurance, workforce management, and social knowledge collaboration to monitor and analyze employee activity for better efficiency.

• CRM integration: Deep integration with CRM leaders, such as Salesforce.com.

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