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Expenses cut Dover Saddlery Q2 net income; four-to-six new stores planned

BY Dan Berthiaume

Littleton, Mass. – Net income at Dover Saddlery Inc. for the second quarter decreased 26% to $261,000, compared to $355,000 achieved in second quarter 2013. Higher selling, and general and administrative expenses helped cut the net income total.

Dover Saddlery is planning to open four-to-six retail stores in 2014. Until there is greater long-term visibility on sustainable economic conditions and consumer behavior, the company is not providing guidance on other business prospects.

However, total revenues for the second quarter of 2014 increased 6.2% to $24.4 million, compared to revenues of $22.9 million achieved in second quarter 2013. Same-store sales growth of 5.8% and new store openings drove the increase in revenue.

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Vitamin Shoppe hosts ‘Share the Health’ expo Aug. 16

BY Dan Berthiaume

North Bergen, N.J. – The Vitamin Shoppe will host its latest "Share the Health" expo on Aug. 16, in more than 600 stores nationwide. As part of this event, each store will offer its own specialized festivities, such as free product samples and consultations with local wellness partners.

This marks the ninth Share the Health Expo hosted by the Vitamin Shoppe since 2012. The Vitamin Shoppe stores will host wellness partners from their communities throughout the day, ranging from local gyms and spas to chiropractors and product representatives.

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SkinStore uses Coherent Path predictive tool

BY Dan Berthiaume

Gold River, Calif. – Specialty online health- and beauty-care retailer SkinStore is using predictive technology from Coherent Path to help deliver personalized offers that build long-term customer loyalty. The cloud-based Coherent Path solution is designed to enable retailers to understand the trajectory of customer journeys and deliver the products, offers and experiences that drive satisfaction, loyalty and customer lifetime value.

This optimal product mix changes for each buyer, and over time. This lifelong ‘journey’ inspires customers to buy more from the same retailer, and in turn, to try new products, often with greater value. Campaigns can be delivered through any channel – email, Web, mobile, direct mail, and in-store –with Coherent Path’s orientation toward strengthening customer relationships during the long term.

“Our customers value the breadth of products, information and advice available at SkinStore.com,” said Steve Brown, COO of SkinStore. “Coherent Path allows us to better understand each customer’s needs and interests and to deliver the personalized offers and experiences that resonate and build trust. As a result, we see increased customer engagement and revenue from Coherent Path-guided campaigns.”

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