ECOMMERCE

Fast-growing menswear retailer ready for holiday season with new infrastructure

BY Deena M. Amato-McCoy

As it expands online and opens stores offline, Untuckit is looking forward to its biggest holiday shopping season to date.

The peak holiday season can account for nearly 30% of the average retailer's yearly sales — so retailers need to provide a flawless shopping experience. Knowing that an increasing amount of consumers will be flocking online this year to do their holiday shopping, Untuckit wanted to be ready to meet this surge in demand. As a result, the retailer is transitioning to a more flexible, scalable infrastructure.

By adopting an infrastructure from Radial, the retailer will be able to scale omnichannel, fulfillment and transportation services on-demand. These efforts will help the retailer support international sales, improve inventory accuracy, reduce packaging and procurement costs, secure better freight rates and expand headcount to meet peak season demand.

"Executing holiday retail perfectly is important to us," said Chris Riccobono, co-founder, Untuckit. "With Radial, we are able to scale our operations on-demand without compromise, to ensure our customers experience the same quality and support that they've come to expect from Untuckit year-round.”

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ECOMMERCE

Kohl’s stores to accept returns – from Amazon

BY Marianne Wilson

Kohl's is extending its collaboration with Amazon in a way that is almost sure to drive increased traffic into its stores while solving one of the online giant's biggest challenges.

The department store retailer will begin accepting Amazon.com returns at 82 Kohl's stores in Los Angeles and Chicago. The chain will not only ship eligible items back to an Amazon fulfillment center free of charge, but will also pack up the goods for shipping if the customer has not done so.

In addition, parking spots near Kohl's store entrances will be designated for customers making Amazon returns. The program kicks off in October.

“This is a great example of how Kohl’s and Amazon are leveraging each other's strengths – the power of Kohl’s store portfolio and omnichannel capabilities combined with the power of Amazon’s reach and loyal customer base," said Richard Schepp, chief administrative officer, Kohl's.

Earlier this month, Kohl’s announced plans to add an Amazon "smart home experience' in-store shop in 10 select Kohl’s locations across the Los Angeles and Chicago areas starting in October. The 10 Kohl’s stores with the in-store shops will have Amazon returns integrated into the overall Amazon experience, located prominently at the front of the store.

In August, Kohl's announced plans to make nearly half its locations "operationally smaller" through balancing inventory and adjusting fixtures." In a note to clients, Gordon Haskett analyst Chuck Grom wrote that the Kohl's-Amazon returns program is clearly part of the department store retailer's "standard to small" store initiative.

Grom added that the returns program is "an intelligent way for Kohl’s to: leverage unutilized parts of its store footprint and (b) help improve frequency (and potentially drive sales higher) in its stores …. All told, we like the moves Kohl’s is taking as it continue to think outside the box and forward think on how to evolve in today’s quickly changing backdrop."

As for Amazon, the program offers it a new way to tackle one of its biggest challenges: returns. "One of the very few complaints consumers share with Amazon is on the product return front," Grom said.

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M.Rice says:
Sep-21-2017 05:06 pm

Kohl's stores to accept returns – from Amazon
This all sounds too easy. Are there any restrictions, prior authorizations, pre-approvals, etc that are required? Thank you

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Brixmor works to re-open 14 Irma-damaged properties

BY Al Urbanski

A limited number of tenants have been able to re-open their stores at 14 Brixmor properties severely damaged by Hurricane Irma. The company’s remaining 116 properties in Florida, Georgia, South Carolina, and Alabama are open and operating.

The partially opened properties, which were not named in the report from Brixmor, suffered wind and water related damages and power outages.

Brixmor is also assisting the effort to aid citizens in affected areas by providing funding for 300 cribs at Florida shelters housing displaced families. Company employees have also been directed to Habitat for Humanity’s effort to rebuild damaged homes.

"We are again relieved that our employee base in Brixmor's South region and their families are safe," said CEO James Taylor.


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