REAL ESTATE

Five new retailers to open at Naperville Crossings

BY Staff Writer

Naperville, Ill. — Oakbrook Terrace-based Mid-America Asset Management said that five retailers have been signed at Naperville Crossings in Naperville, Ill., totaling nearly 9,400 sq. ft. In addition, three retailers have recently renewed at the center totaling 4,200 sq. ft.

Tide Dry Cleaners leased 3,260 sq. ft. with plans to open a drive-thru dry cleaning service in the first quarter of 2013, becoming the first location in Illinois.

TCBY leased 1,833 sq. ft. and will occupy space with Tide in a two-tenant building scheduled for an October 2012 delivery.

Paris Bistro signed a lease for 1,600 sq. ft., assuming space formerly occupied by The Corner Shoppe. The bistro plans to open in June 2012. Go Green Baby Co. signed a lease for 1,500 sq. ft. and opened Go Green Baby! in May.

WineStyles signed a new five-year lease for 1,200 sq. ft.

Renewing their leases were Rocky Mountain Chocolate Factory, Elegance Underneath and California Closets.

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H.Hashimamlar says:
Nov-16-2012 08:27 am

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H.Hashimamlar says:
Nov-16-2012 08:27 am

This subject has impressed me for quite some time. I have just started researching it on the Internet and found your post to be informative Share It

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News

Consumer confidence in June dips to five-month low

BY Katherine Boccaccio

Washington, D.C. — The Conference Board, in its monthly sentiment index released on Wednesday, said that confidence among U.S. consumers dropped in June for a fourth consecutive month, reaching a five-month low.

The research firm’s sentiment index fell to 62, from a revised 64.4 in May. The slide in confidence raises the risk that the recently revealed slowdown in hiring will cause households to curb spending.

The median forecast of 69 economists surveyed by Bloomberg News projected the U.S. confidence index would fall to 63.

The Conference Board’s confidence gauge reflected growing concern about the short-term outlook. The gauge of expectations for the next six months fell to 72.3, the lowest level since November, from 77.3 a month earlier. The measure of present conditions climbed to 46.6 from 44.9 in May.

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OPERATIONS

Publix, Hy-Vee, Chick-fil-A top in customer service, according to research

BY Katherine Boccaccio

Waban, Mass. — Research results released Wednesday by Temkin Group put grocers Publix and Hy-Vee along with credit unions and Chick-fil-A at the top of its 2012 Temkin Customer Service Ratings, which examines how U.S. consumers rate the customer service of 174 large companies across 18 industries.

Other high marks were given by consumers to H.E.B., Sam’s Club, Winn-Dixie, ShopRite, Aldi, Starbucks, Giant Eagle and J.C. Penney.

At the other end of the spectrum, consumers gave the lowest ratings to Charter Communications, Time Warner Cable, Comcast, Citibank, Qwest, Cigna, and Bank of America.

The 2012 Temkin Customer Service Ratings is based on a survey of 10,000 U.S. consumers in January 2012 that covers the following 18 industries: Airlines, appliance makers, auto dealers, banks, car rental agencies, computer makers, credit card issuers, fast food chains, grocery chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, parcel delivery services, retailers, TV service providers, and wireless carriers.

“Customer service is a critical moment of truth for many customers,” said Bruce Temkin, author of the research and managing partner of Temkin Group. “It’s nearly impossible to deliver an overall great customer experience if you don’t get customer service right.”

Temkin Group examined industry averages and found that grocery chains were the only industry to earn a “strong” rating. Retailers, fast-food chains, appliance makers and investment firms round out the top five.

Temkin Group also analyzed changes in Temkin Customer Service Ratings between 2011 and 2012. Only one retailer had double-digit declines: Old Navy.

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