OPERATIONS

Former Dollar General exec appointed to The Pantry’s board

BY Staff Writer

Cary, N.C. — The Pantry, a leading independently operated convenience store chain in the southeastern U.S., has appointed former Dollar General executive Kathleen Guion to its board of directors.

Guion most recently served as division president of store operation and development from 2005 until her retirement in 2012 from Dollar General Corporation.

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Hayneedle.com consolidates with its indie site

BY CSA STAFF

OMAHA, Neb. — Hayneedle, a leading online home furnishings retailer in the United States, will begin offering special, curated sales events from its independent flash sale site, the Foundary, at hayneedle.com starting May 6.

The Foundary will now deliver curated style-focused collections for the home exclusively at hayneedle.com. The Foundary’s handpicked selections will appear as ready-to-shop Styleboards designed to inspire, share what’s hot and provide decor direction. Five Foundary-curated Styleboard sales events will launch on May 6 with new, shoppable Foundary Styleboard events introduced weekly, each lasting six weeks to six months in duration.

"We have spent a considerable amount of time speaking with the Foundary’s members to deliver the kind of shopping experience they want," said Rob Anderson, GM of the Foundary. "We listened and came to the decision that it was time to bring the Foundary home tohayneedle.com. We’re excited to share the benefits of hayneedle.com with the Foundary’s members, while exposing hayneedle.com’s customers to the impeccable and diverse home furnishings collections and styles curated by the Foundary."

Among the improved shopping benefits for Foundary members at hayneedle.com are free and fast shipping on most items; product reviews; live customer service; hassle-free returns; site-wide selection of more than 1 million items and competitive pricing, discounts and seasonal promotions.

"Simply put, hayneedle.com offers a better shopping experience for more people, while enabling the Foundary’s talented team of merchants to continue to deliver inspiration from the most sought-after brands and upcoming designers," said Brian Moen, CMO, Hayneedle. "The Foundary’s members will now have access to the kind of exceptional quality, prices, selection and customer service that have made Hayneedle one of America’s largest online home furnishings retailers."

Launched by Hayneedle in October 2010, the Foundary has offered members daily offers of home essentials at up to 70% off retail prices. Thefoundary.com will no longer exist as a standalone website.

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Accenture: Retailers are scaling back global expansion

BY CSA STAFF

NEW YORK — The world’s largest retailers have been scaling back their global expansion activities, particularly in Asia, and turning their attention inward by integrating operations and strengthening their store, Internet and mobile sales channels, according to a new report by Accenture.

The Accenture Globalization Index, which analyzes Planet Retail data for nearly 500 of the largest global retailers and examines their entry into new markets, reveals that retailers entered 17 markets in the October 16, 2012 — January 15, 2013 quarter, down from 43 markets in the year-ago period. (New-market entries include the opening of a new retail format — physical store or website, launch of a new country-specific website, acquisition of a company in a target market, creation of a joint venture or launch of a franchise in a target market.)

Big retailers made five market entries in the United States in the July 15 — Oct. 15 quarter. Additionally, U.S. retailers launched the highest number of overseas expansions — 14 out of a global total of 43 — during the period, as well as in the Oct. 16 — Jan. 15 quarter, accounting for seven out of 17 expansions globally.

“It (the U.S. market) continues to be an extremely attractive established market for retailers to enter, either as a location for a flagship opening or as part of a larger market-entry strategy,” said Chris Donnelly, global managing director of Accenture’s Retail Practice.

Retailers were less focused on expansion into Brazil, Russia, and India in the first quarter. In fact, Brazil and Russia recorded just one new retail market entry each and India had no recorded retailer market entries. Market entries into Brazil did increase slightly, however, with three market entries recorded in the second quarter.

“These findings suggest that retailers are already eyeing the next big thing for international growth,” said Donnelly. “Previously, Brazil, Russia and India were a greater focus for retailers seeking to expand into new markets. The experiences of the early retail entrants shed light on the challenges they faced and provided the next wave of entrants with more information about the risks and rewards.”

Moves by retailers into the six key emerging Asia markets — China, Indonesia, Kazakhstan, Malaysia, Pakistan and Thailand — fell significantly — from 13 out of the 43 new-market entries during the first quarter to just two in the second quarter. Accenture believes the drop indicates a retrenchment by retailers as they turned their attention from international expansion to multichannel reorganization.

“The operating model and supporting infrastructure required by retailers to meet their customers’ expectations for a seamless experience across all available channels is both time- and capital-intensive,” Donnelly explained. “These results suggest that retailers are focusing more on getting it right at home before exporting it internationally. Part of their effort to integrate the ecommerce experience into the main business may require a reorganization of the roles and responsibilities of the company’s top management team, which may be reflected in the decline seen in international expansion as retailers turned their attention to strengthening their internal structure.”

Other highlights of the study include:

The most popular modes of market entry globally in the first quarter were organic growth — 17 of 43 market entries — followed by website launches with 13 market entries.

During the second quarter, franchise expansion was the leading mode of market entry, with eight entries recorded. However, organic growth and website launches accounted for the vast majority of the other market entries during this period.

Apparel retailers recorded 15 market entries in the first quarter of monitoring and also led the market entries in the second quarter, representing five of the 17 entries recorded.

Of the entries recorded between July and Oct., 13 were conducted through physical store openings and two through website launches.

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