Former NRF exec joins Aptos as retail strategist
Aptos has tapped an industry veteran to assist retailers on their transformation journeys.
The retail technology solution provider has named Vicki Cantrell as its retail transformation officer. In this newly created position, she will oversee Aptos functions for business consulting and strategy, value engineering, and strategic account management. Cantrell will also leverage her retail background to advise and support Aptos customers as they reinvent their businesses for omnichannel growth, profitability and customer loyalty.
She will also serve on the company’s executive leadership team, reporting to Aptos CEO and culture leader Noel Goggin.
“I am thrilled to join Aptos at a critical act-now or regret-it moment in retail,” said Cantrell.
“Everybody’s talking about transformation, and the reality is, there is no one blueprint to achieve it, and there are different recipes for success. What works for one retailer might not work for another,” she said. “In my role, I will partner with retailers on their transformation journey, and change the way we work together. By deepening our collaboration with customers, we will empower each retailer to achieve its strategic vision while building lasting relationships with its customers.”
Most recently, Cantrell served as NRF’s senior VP, communities, and executive director, Shop.org. In that role, she was responsible for providing strategic direction and management of Shop.org, NRF’s digital retail division.
Previous to NRF, Cantrell served as COO of Tory Burch, where she focused on the development of process and infrastructure to achieve sustainable growth. Earlier in her career, she also served as CIO of Giorgio Armani Corp., and held positions with Gucci Group, Party City and J.C. Penney.
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Walmart hits major milestone—in Amazon’s backyard
As the online delivery wars heat up, Walmart is expanding its grocery pickup service to the hometown of one of its biggest rivals.
Walmart will open its 1,000th online grocery pickup location on Sept. 6, with the addition of five stores in Seattle. The free service, initially piloted in 2013 in Denver, enables customers to order groceries online and pick them up at their local Walmart store without leaving their cars. To pick up an order, customers park in a specified parking space, and enter a designated number to alert an associate, who retrieves the prepared order and loads it into the customer’s car.
“Our daily mission is to help our customers keep a little more money in their pockets and add more time in their schedules," said Mike Turner, VP of e-commerce operations for Walmart U.S." Online Grocery is doing that for the millions of customers who have tried the service, so we won’t stop with store 1,000.”
In celebration of its 1,000th milestone, Walmart will give away Google Home connected devices to the first 250 customers who use the service in Seattle. The discounter recently teamed up with Google to offer hundreds of thousands of items available for voice shopping via Google Assistant, the online shopping platform that lives on Google Home http://www.chainstoreage.com/article/walmart-deal-google-offer-voice-activated-shopping
In addition to pickup locations, Walmart is also piloting online grocery delivery in six markets.
Among shoppers that use the online pickup service, 89% use it to save time, while 83% enjoy shopping in the comfort of their own home. Final-ly, 79% said they favor the service because they can shop any time, ac-cording to Walmart.
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