OPERATIONS

Former Williams-Sonoma exec to head global retail at Levi’s

BY Staff Writer

New York — Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.

Nomura, who also held leadership positions at Gap Inc., The Gymboree Corp., Guess?, Inc., and Foot Locker, succeeds Joelle Maher, who left Levi’s in June 2013 to join Gymboree as COO.

In his new position, Nomura will also serve as executive VP, reporting directly to president and CEO Chip Bergh. He will be responsible for Levi’s 2,800 stores around the world and the e-commerce operations.

“Craig is a true global citizen with a proven track record of delivering profitable growth for some of the world’s top retailers,” said Bergh.

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Retail design firm Miller Zell turns 50

BY CSA STAFF

Miller Zell, a retail design and implementation firm headquartered in Atlanta, is celebrating its 50th anniversary.

Harmon B. “Sandy” Miller founded Miller Zell in 1964 as a printing firm focused on point-of-sale promotions and fulfillment. As the retail landscape changed, Miller Zell evolved to offer comprehensive store design services aimed at improving the customer experience, while controlling implementation costs and creating greater efficiency throughout the production, storage and installation process.

In the 1970s and 1980s, the client roster grew to include Belk, Sears, Zayre, Holiday Inn, B.F. Goodrich, Goodyear, Chevron, Nissan, Mitsubishi, Chevrolet, A&P, Esso, Texaco and Coca-Cola. Walmart became a major client of Miller Zell in the 1990s. In recent years, the client roster has grown to include Weight Watchers, Office Depot, Metro PCS, Toys “R” Us, Publix, Kroger and Cirque Du Soleil.

“It was really how we handled Walmart that changed our business,” said Cindy Williams, president of Miller Zell. Williams took over executive management of Miller Zell in 2011, after 25 years at the firm.

In 2007, Miller Zell began a financial services division that today handles retail design and execution for Bank of America, Citizens Bank and TD Bank.

Miller Zell is marking its 50th with a reception Wednesday, March 19, at the Tropicana Hotel’s Havana Room in Las Vegas during Global Shop. Global Shop is the largest annual visual merchandising trade show and conference for the retail design industry in the U.S. The 1960s themed cocktail reception will provide a retrospective of the half century Miller Zell has spent “making the world a better place to shop.”

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Welcome to the New Customer Disruption Newsletter

BY Dan Berthiaume

Welcome to the new Customer Disruption newsletter from Chain Store Age. Every other Wednesday, we’ll bring you highlights of how retailers are using new technologies and solutions to navigate today’s radically altered landscape — one where mobile devices, social media, 24/7 connectivity and a blurring of channels have forever disrupted the notion of business as usual. We’ll show you how smart retailers are using those technologies to engage consumers in a more targeted and personalized way than ever before.

In addition to this newsletter, I’m excited to announce that Chain Store Age will hold its first-ever Customer Disruption conference at the Sofitel Hotel in San Francisco Bay, Calif., Gateway to the Silicon Valley. Join us at this immersive, one-of-a-kind event, which will include a visit to start-up incubator Plug and Play Tech Center, where retailers will network with some of Silicon Valley’s most innovative start-ups — and get a sneak peek at some brand new technologies and products. Keynote speakers Nicolas Franchet of Facebook and Nadia Shouraboura of the hot retail concept Hointer will share the latest ideas about how to break through the noise and win the engagement revolution. And that’s just the start of it. Click here for more information.

Please reach out to me with any comments or questions you have on customer disruption. It’s just as important for a publication to engage its readers as it is for a retailer to engage its customers!

Dan Berthiaume
Senior Editor
Chain Store Age
[email protected]
@DBerthiaumeCSA

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