OPERATIONS

Giant-Landover president to exit at end of year

BY CSA STAFF

Landover, Md. — Two-and-a-half years after joining the company, Robin Michel is leaving as president of the Giant-Landover division of Ahold USA to pursue other opportunities, the company confirmed Monday.

Michel will depart at the end of the month, according to Ahold USA spokesperson Sara Neumann. She will be replaced on a temporary basis as operations chief by Don Sussman, executive VP supply chain at Ahold, while the company conducts a search for a successor.

Michel, a veteran of Milwaukee-based Roundy’s Supermarket, joined Giant in June 2008 as executive VP and general manager. Her appointment as the Maryland-based supermarket chain’s top manager was part of a major overhaul in management and operational structure at both Giant and its Braintree, Mass.-based parent company, a division of the Dutch-based Ahold retail conglomerate.

As part of that realignment, Ahold USA broke its two U.S. divisions into four parts — consisting of Stop & Shop New England, Stop & Shop Metro New York, Giant-Landover and Giant-Carlisle — to make them more nimble and responsive to local market conditions. In line with that change, Carl Schlicker, who formerly oversaw the Stop & Shop/Giant-Landover division under the old corporate structure, was named CEO of the four U.S. operations of Ahold USA Retail.

The renewal effort is ongoing at Giant-Landover.

“Giant plans 26 new and remodeled or expanded stores during the next 12 months,” the company reported on its website, “with much larger produce departments and salad bars,” as well as gourmet meat shops, expanded delis, more natural and organic foods, pharmacies, Staples office supplies and “entertainment centers featuring books, magazines and DVDs.”

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
News

Lowe’s execs unveil digital moves

BY CSA STAFF

Mooresville, N.C. — Sales at Lowes.com are running about 35% ahead of last year, according to CEO Robert Niblock, who spoke to analysts during the retailer’s recent Analyst and Investors Conference. Still, the Mooresville, N.C.-based home improvement giant has ideas on how to improve its digital business.

During the event, Niblock explained an important part of the retailer’s vision: "Whenever, wherever the customer wants to interact with us, we’re going to try and make it convenient for them."

Among the projects to advance that goal are a mobile app to help customers buy product from their mobile devices. Lowe’s executives said the company is adding at least 1,200 additional SKUs to the site each week. (It has more than 110,000 SKUs online currently.)

In early 2011, the company will launch "ask and answer" functionality for all product categories on lowes.com. With this feature, according to Stone, customers asking product specific questions will "receive answers from a variety of sources — the lowes.com community, Lowe’s employees and manufacturers."

The company has also enhanced its lowes.com in-store pickup guarantee — instead of 30 minutes, orders will be ready in 20 minutes. To promote the change, the company’s website promotes the slogan: "Shop. Click. Pick up. 20 minutes guaranteed."

"We cannot operate as independent sales channels because customers are not shopping that way," said Stone. "They’re shopping at Lowe’s, wheter that includes a single store, multiple stores, lowes.com, over the phone or an in-home selling expericence."

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...
News

Lowe’s executives unveil digital moves

BY CSA STAFF

Sales at Lowes.com are running about 35% ahead of last year, according to CEO Robert Niblock, who spoke to analysts during the retailer’s recent Analyst and Investors Conference. Still, the Mooresville, N.C.-based home improvement giant has ideas on how to improve its digital business.

During the event, Niblock explained an important part of the retailer’s vision: “Whenever, wherever the customer wants to interact with us, we’re going to try and make it convenient for them.” 

 

Among the projects to advance that goal are a mobile app to help customers buy product from their mobile devices. Lowe’s executives said the company is adding at least 1,200 additional SKUs to the site each week. (It has more than 110,000 SKUs online currently.)

The lowes.com website is important to the retailer not only as an outright revenue generator, but also as a sales driver. “A large portion of our total sales are influenced online,” said Larry Stone, Lowe’s president and COO.

In early 2011, the company will launch “ask and answer” functionality for all product categories on lowes.com. With this feature, according to Stone, customers asking product specific questions will “receive answers from a variety of sources — the lowes.com community, Lowe’s employees and manufacturers.”

The company has also enhanced its lowes.com in-store pickup guarantee — instead of 30 minutes, orders will be ready in 20 minutes. To promote the change, the company’s web site promotes the slogan: “Shop. Click. Pick up. 20 minutes guaranteed.”

The moves reflect an increasingly multi-channel world.

“We cannot operate as independent sales channels because customers are not shopping that way,” said Stone. “They’re shopping at Lowe’s, wheter that includes a single store, multiple stores, lowes.com, over the phone or an in-home selling expericence.”

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

Polls

Consumer confidence is high. Is that reflected in your stores’ revenues?

View Results

Loading ... Loading ...