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Golden Chick increases drive-thru traffic, sales with new NCR technology

BY Staff Writer

Duluth, Ga. — NCR Corp. announced that Golden Chick, a Texas-based quick-service restaurant, has successfully piloted the NCR Drive-Thru Timer to help improve the customer experience and efficiency of its business.

The suite of NCR software and hardware integrates with a restaurant’s existing point of sale system to provide a digital display of real-time data on speed, accuracy and ticket averages to optimize drive-thru performance. The system was installed in two of its corporate-owned locations helping shift a percentage of its heavy in-store traffic to the fast drive-thru lanes, and since then sales have grown in those locations.

As it expands, Golden Chick needed to maintain the speed and accuracy that customers had grown to expect, particularly in the drive-thru. However, the chain lacked the real-time data necessary to identify areas for improvement and measure consistency to make the necessary improvements.

“The NCR Drive-thru Timer is a powerful technology that gives us real-time visibility into the operational efficiency of our drive-thru while providing us with the necessary metrics to make adjustments ‘on-the-fly’,” said Jay Tharian, new store coordinator at Golden Chick, which operates over 130 locations. “We are piloting the system in two of our locations and have seen a significant increase in ticket count, ticket average and sales. We intend to roll this solution out to several of our sites by the end of 2015.”

Drive-thru data is accessible at the store through easy-to-view displays for the crew and managers, while reports are available to management from any location via a Web interface.

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Alco shareholders replace entire company board

BY CSA STAFF

Broad-line retailer Alco’s shareholders have replaced the company’s board of directors with seven new members, effective immediately. The elections were made at the company’s annual meeting of stockholders in Dallas late last week.

“The newly installed board would like to thank Royce Winsten and the departing directors for their years of service and dedication to Alco,” said Robert J. Sarlls, who has been elected to serve as the board's chairman. “Our directors are looking forward to working with the executive management team, the employees, and all Alco stakeholders, in putting the prior distractions of the company in the past. We look forward to working diligently and tirelessly to focus and prioritize the execution of the optimal operation plan to stabilize and improve the company's performance and increase shareholder value. The board's priority is to align shareholder, board of directors and stakeholder objectives.”

In addition to Sarlls, the newly elected directors of Alco are John M. Climaco, Stanley B. Latacha, William L. Lechtner, David W. Pointer, Dilip Singh and Mark Stolper.

The shareholders also ratified votes that reaffirmed Grant Thornton as the company's independent public accounting firm and rejected extension of the term of the amended and restated rights agreement.

Founded in 1901, Alco primarily serves small underserved communities across 23 states. The company has 198 Alco stores that offer both name brand and private label products.

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RetailMeNot upgrades app

BY CSA STAFF

RetailMeNot, a provider of digital offers, has unveiled an upgraded, redesigned app for iPhone and Android phones.

“Millions of consumers have turned to RetailMeNot to save on virtually everything they buy online and in store. The updated and redesigned RetailMeNot app will continue to provide shoppers with incredible localized offers, and now includes a more personalized savings experience on deals that are relevant to a user's retailer or brand preferences,” Cotter Cunningham, CEO and founder, said. “The RetailMeNot app is helping consumers save while they shop at their favorite stores. Just as exciting, our mobile technologies are helping our retail partners efficiently build their brands, generate traffic and increase sales. It's a win-win.”

Improvements to the RetailMeNot app include better navigation and a refreshed design that the digital offers provider contends makes it easier to access nearby deals, favorite stores and saved offers.

RetailMeNot also introduced three new features accessible from the app's homepage, including Just For You, which lets users check out top offers from their favorite stores; Our Best, which allows users to find the best new deals of the day, now with new visuals; and Popular, which allows users to check out what’s trending in the RetailMeNot community.

The updated app still includes deals and offers from thousands of online and brick-and-mortar retailers; 24/7 verification of thousands of coupons and deals from top retailers; location-aware offers from retailers and restaurants at more than 15,000 geo-fenced shopping areas, airports, universities and event centers; and mobile alerts for relevant deals and special offers from stores.

When signed-in, RetailMeNot members can continue to access coupons across any device. Consumers can save coupons for later use on their desktop, mobile and tablet devices. Additionally, the RetailMeNot app will send reminders when saved coupons are about to expire.

“We continue to believe that improved personalization functionality will lead to a better user experience for consumers who value the relevant, localized offers available to them through the RetailMeNot app,” SVP of product Jag Bath, said. “As we work to feature more of our partners in the RetailMeNot app, the new design and navigation will enable retailers and brands to provide more dynamic offers with richer content and visuals to consumers.”

The RetailMeNot app can be downloaded by visiting iTunes or Google Play. The app will automatically prompt existing users with updates. According to the company, its apps have been downloaded more than 18.5 million times worldwide.

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