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Gordmans implements Oracle Retail solutions

BY Dan Berthiaume

Omaha, Neb. – Department store retailer Gordmans has implemented Oracle Retail solutions to improve the customer experience and deliver on its advertised promise that shoppers will find “something unexpected” with each store visit. Using Oracle Retail software, Gordmans is streamlining the supply chain that supports its expansion throughout the Midwest.

Gordmans implemented Oracle Retail supply chain planning and execution solutions as part of a business expansion strategy that includes adding 10 new stores in 2013 and boosting the performance of existing locations. The Oracle Retail solutions provide Gordmans with more immediate insight regarding customer demand and item performance as well as the tools to offer new assortments and provide customers with trending products, brands and designers. Gordmans is also using the Oracle solutions to enable a multi-distribution center operation and offer more diverse and compelling assortments.

“Without the Oracle Retail solution we could not have grown beyond our 78 stores, and we are on course to surpass 100 locations next year,” said Richard Heyman, CIO, Gordmans. “The Oracle solutions enable our multi-DC model and have transformed our business, putting us on course to drive better performance. We are leveraging Oracle to improve product selection, inventory turnover and our ability to respond faster to customer demand.”

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Apple products popular as ever

BY CSA STAFF

Shoppers still love Apple products, as evidenced by record unit sales for the iPhone and iPad.
Apple sales increased 5.7% to $57.6 billion from $54.5 billion during the company’s first quarter ended December 28 thanks to record sales of its flagship products.

The company sold a record 51 million iPhones compared to 47.8 million last year and iPad sales increased to 26 million units from 22.9 million last year. The biggest percentage gain came from the Mac business where units sold increased to 4.8 million from 4.1 million.

The sales growth did not translate to the bottom line as net income of $13.1 billion was essentially flat with the prior year and gross margins contracted to 37.9% from 38.6%. Earnings per share increased to $14.50 from $13.81 due to share repurchase activity with totaled $7.7 billion during the quarter.

“We are really happy with our record iPhone and iPad sales, the strong performance of our Mac products and the continued growth of iTunes, Software and Services,” said Tim Cook, Apple’s CEO. “We love having the most satisfied, loyal and engaged customers, and are continuing to invest heavily in our future to make their experiences with our products and services even better.”

The company announced a $3.05 share dividend.

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Michaels errs on side of caution with customer warning

BY CSA STAFF

Michaels may have been the victim of an attack on its data, but it wasn’t going to wait to find out the way Target and Neiman Marcus did before warning customers.

In a statement laced with the word, “may,” Michaels said it recently learned of possible fraudulent activity on some U.S. payment cards that had been used at its stores, which it said suggested the company may have experienced a data security attack.

However, unlike Target and Neiman Marcus, who have been criticized for not being aware their systems were compromised and being slow to alert customers, Michaels erred on the side of caution.

“We are concerned there may have been a data security attack on Michaels that may have affected our customers’ payment card information and we are taking aggressive action to determine the nature and scope of the issue,” said Chuck Rubin, CEO. “While we have not confirmed a compromise to our systems, we believe it is in the best interest of our customers to alert them to this potential issue so they can take steps to protect themselves, for example, by reviewing their payment card account statements for unauthorized charges.”

The company said it is working closely with federal law enforcement and is conducting an investigation with the help of third-party data security experts to establish the facts. Although the investigation is ongoing, based on the information the company has received and in light of the widely reported criminal efforts to penetrate the data systems of U.S. retailers, Michaels said it was appropriate to let customers know that a potential issue may have occurred.

“Throughout our 40-year history, our customers have always been our number one priority and we deeply regret any inconvenience this may cause,” Rubin said. “The privacy and security of our customers’ information is of critical importance to us and we are focused on addressing this issue.”

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