HSN appoints TPG Capital advisor to board
St. Petersburg, Fla. — HSN has appointed Matthew Rubel, senior advisor with TPG Capital, to its board of directors.
Rubel previously served as chairman, president and CEO of Collective Brands, where he worked from 2005-2011. Before that, his executive roles included serving as president and CEO of Cole Haan from 1999 to 2005, as well as serving as executive VP of J. Crew Group and CEO of Popular Club Plan.
Rubel is also a member of the board of directors of Supervalu Inc. and serves as chairman of its Leadership Development and Compensation Committee. He is also a director and serves as chairman of the Governance Committee for Hudson’s Bay Company.
Cognizant: Stores remain important in omnichannel
Teaneck, N.J. – Physical stores remain critically important to omnichannel commerce. Results of the fourth annual Cognizant Customer Experience Study show that for consumable products, 75% of shoppers still prefer to make an in-store purchase.
In addition, ranking the importance of stores working with certain social networks from 1 to 10, customers ranked Facebook 8, Pinterest 6.2 and blogs 5.9. However, consumers are increasingly comfortable shopping online. Forty-seven percent of consumers prefer mobile/online shopping while 53% prefer in-store shopping.
Other findings include:
- 61% of male shoppers purchased online and picked up in store in 2013, compared to 41% of women.
- 56% of men purchased specialty products online, compared to only 29% of women.
- Ranked on a scale of 1-10, the two most important service features are special treatment based on loyalty (7.8) and personalized offers (7).
- Seventy percent of shoppers are willing to be tracked by a loyalty number while 56% are willing to give personal information or an email address.
- On a scale of 1-10, consumers rated delivery cost and price, markdowns, discounts and promotions each a 9 for their influence on online buying.
- When an in-store price seems to high, 55% of customers will leave to look online or at another store.
- Out-of-stock is the top in-store dislike, rated 9 on a scale of 1-10 by shoppers.
Hudson’s Bay appoints Harrod’s exec to run Saks
Toronto — Hudson’s Bay Co. (HBC) has appointed Marigay McKee, chief merchant of Harrods, as the future president of Saks Fifth Avenue. The appointment follows the news that Saks chairman and CEO Stephen Sadove and president and chief merchant Ronald Frasch will leave the company once it is acquired by Hudson’s Bay.
McKee joins HBC with more than 20 years of management and merchandising experience. As chief merchant of Harrods, she has overseen the planning and implementation of the merchandising and creative strategies since 2011. She has served on the company’s board of directors since 2005 and joined in 1999.
"I am delighted to join Hudson’s Bay Company to head up Saks Fifth Avenue and work with their dedicated team," said McKee. "Saks Fifth Avenue is one of the world’s preeminent luxury retailers with a rich history and tradition of exceptional customer service." McKee added, "Saks presents a great opportunity as a world class brand with new frontiers for development. I’m excited for this unique challenge as we embark on this new chapter at the company."
HBC also announced the creation of a new Office of the Chairman, consisting of Richard Baker, CEO, and Donald Watros, COO. The senior executives of HBC’s retail businesses, as well as other key holding company executives and the heads of certain shared services units, will report to the Office of the Chairman.
McKee’s appointment will take effect shortly after completion of HBC’s planned Saks acquisition, which is expected to close before the end of the calendar year, subject to approval by Saks shareholders, regulatory approvals and other customary closing conditions.