IBM, McDonald’s in U.K. launch new cashless payment solution
London IBM announced it has signed a three year agreement with McDonald’s to provide a new cashless payment solution for 1,300 McDonald’s owned and franchised restaurants across the United Kingdom and Ireland. IBM will help McDonald’s cater to the growing number of customers using credit- and debit-card payments by introducing an improved system that will be operational by the end of 2010.
The IBM solution will allow McDonald’s to continue improving customer experience at the counter by increasing the speed, flexibility and security of service. McDonald’s existing strong levels of security will be enhanced even further with anti-tamper and fraud detection software installed on hand-held chip and pin devices to help protect customer card payments.
The solution will also help McDonald’s find smarter ways to run its day-to-day operations more efficiently by centralizing business processes onto one database enabling automated settlement and reporting. By installing these new processes, McDonald’s is also empowering its franchisees, the independent businessmen and women who own and operate the majority of McDonald’s restaurants, to view and query their own customer card data so any issues can be quickly resolved.
IBM will provide business and technology consulting services to integrate and maintain the payment solution which is being designed and built around the McDonald’s point of sale terminal. Following the launch of the new solution, IBM will host and support McDonald’s entire payment system in a secure U.K. data center.
The solution will be based around IBM’s StorePay and Sureswitch products to provide a complete payment service that extends from the hand-held chip and pin device in the restaurant through to the backend processing on a pair of highly available IBM System p servers, which are monitored and managed by IBM’s UK Infrastructure Management Center.
Safeway names SVP government affairs
PLEASANTON, Calif. Safeway announced that it has appointed 16-year veteran Jonathan Mayes to SVP government relations, public affairs, corporate social responsibility and philanthropy.
“Jonathan is an exceptional leader and has successfully represented the company and its stakeholders in his role as our key Government Affairs person,” said Larree Renda, EVP, chief strategist and administrative officer. “Certainly he will bring the same level of excellence and commitment to these other functions that interact on a daily basis with our customers and communities.”
Mayes joined Safeway in 1994 as a senior attorney focused on employment law, business litigation, and consumer protection matters. In 1996, he joined the company’s government relations team as a director and was promoted to VP of that function in 1999. In 2008, Mayes was named group VP government relations in charge of the team of professionals that focus on local, state and federal government matters in the geographies in which Safeway operates in the United States and Canada.
Before joining Safeway, Mayes was senior corporate counsel for Lucky Stores, and an attorney at Donahue Gallagher Woods LLP.
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Diddy goes green for M&M’s
HACKETTSTOWN, N.J. Mars Chocolate North America announced that Ms. Green is officially America’s favorite M&M’S character, and Sean “Diddy” Combs will produce a special M&M’s Green party in her honor.
Diddy will plan the party for “Party Like Diddy” Sweepstakes winner B.C. Ashmall-Liversidge and 20 of her friends. The party will take place in New York City this summer.
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