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IDC: Top 10 Retail Tech Trends for 2013

BY Marianne Wilson

Framingham, Mass. — The omnichannel retail experience figures prominently in IDC Retail Insights’ Top 10 Predictions for the Retail Industry 2013. A hallmark of IDC’s offering for three decades, the annual report provides IDC’s outlook on the IT market, across industries, in the coming year.

“The year 2013 will be a turning point in terms of industry momentum around delivering on the omnichannel promise,” said Robert Parker, group vice president, IDC Retail Insights. “This trend means we will be applying “new rules” to both the customer experience and supply chain execution. Technology will have a critical role."

Here are IDC Retail Insights’ Top 10 Predictions:

  1. Omnichannel retail maturity will move from foundation to convergence, and from precision to immersion;
  2. Retailers omnichannel objectives will require platform & architecture investments;
  3. Retailers pivot merchandising and marketing on customer analytics to drive revenue and profit; relevance and reciprocity being the watchwords;
  4. Retailers will invest in customer analytics, merchandising, and marketing technologies to curate commerce and contextualize communications;
  5. The time is right to break down marketing silos;
  6. Marketing processes and infrastructures will align with the omnichannel business;
  7. Retailers will remove barriers and instead encourage the “stop start shopper;
  8. The convergence of web-based customer experience touch points to unify the customer journey;
  9. Retailers will optimize omnichannel customer service and cost by enabling trustworthy, efficient and effective supply chains; and
  10. Retailers will invest in technologies that enable visibility, visualization and virtualization.

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Sears Holdings and Brown shoe execs join board

BY CSA STAFF

The March of Dimes trustees elected Deidra Merriwether and Will Smith as the charitable group’s newest board members.

Merriwether serves as SVP and COO of Kmart and Sears format at Sears Holdings and Smith is SVP of marketing for Brown Shoe Company. Merriwether and Smith join a group of more than 30 trustees as the organization prepares to celebrate its 75th anniversary next year. March of Dimes trustees, who serve as volunteers, represent the public in governing the organization and advancing its mission. They serve five-year terms.

Kmart is the March of Dimes’ longest-standing corporate supporter and has raised more than $106 million during the 29-year partnership. Famous Footwear has supported the March of Dimes since 1997 and collaborates with Dr. Scholl’s as the "Official Shoe Sponsor" of March for Babies, the March of Dimes largest fundraising event.

"Thanks to the continued support of Kmart and Famous Footwear associates and customers, we’re able to improve the health of mothers and babies around the nation by offering educational programs to help women have healthy pregnancies and by supporting research to find answers to the problems that threaten babies’ health," said Dr. Jennifer L. Howse, president of the March of Dimes. "We’re so pleased these industry leaders, who represent longstanding corporate partners, are willing to take on this new role and work with us to give more babies a healthy start in life."

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OfficeMax exec appointed to USO of Illinois board

BY CSA STAFF

CHICAGO — OfficeMax has appointed EVP, CFO and CAO Bruce Besanko, a veteran of the U.S. Air Force, to the USO of Illinois’ board of directors. Besanko will join the USO’s finance committee and serve a three-year term.

"It is a privilege to become involved with this outstanding organization that does so much to support our service members and their families," said Besanko. "At OfficeMax, we have a rich history in diversity and inclusion, and of honoring members of the military and veterans. As more troops return home, there will be much to do to help these men and women transition to civilian life. Our company recognizes the opportunity we have to work with other local business partners to attract, retain and develop military individuals. I look forward to advancing the USO of Illinois’ mission and legacy in service to the region’s military community."

Part of the USO’s mission is to enhance the quality of life of U.S. Armed Forces personnel and their families.

"The USO of Illinois is thrilled to welcome Mr. Besanko to its Board of Directors," said Alison Ruble, president and CEO, USO of Illinois. "As a volunteer-driven organization that relies on the support of the community and those who build it to provide services to almost 300,000 troops and their families annually, the experience that Mr. Besanko brings — both as a business leader and military veteran — is truly an asset that will help the USO continue its mission of serving those who serve."

OfficeMax has a strong presence in the Chicagoland area with more than 40 stores and two distribution facilities in the immediate region. OfficeMax multi-national headquarters are also located in Naperville. OfficeMax also sponsors the MaxSalutes associate resource group, which serves as a support network for company associates who are veterans, active duty and reserve military, as well as their families.

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