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IDology releases new solution, expands to Mexico

BY Dan Berthiaume

Atlanta – IDology, a provider of identity and age verification solutions, has released ExpectID Global GeoTrace, a new anti-fraud tool designed to help identify and eliminate location-based fraud. In addition, IDology has expanded its global identity verification solution, ExpectID Global, to now include coverage for Mexico.

This gives companies doing transactions in Mexico the ability to verify identities and maintain compliance using IDology’s flexible, on demand fraud platform. ExpectID Global now provides users with identity verification capabilities in Mexico, Canada and the U.K.

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Loyalty offers customer experience technology as white label solution

BY Dan Berthiaume

Denver – Eloyalty is packaging its omnichannel customer experience cloud technology solution as a white label offering, making its solution available to select partners across a range of industries. The white label offering can be delivered through a private, hybrid or public cloud.

ELoyalty’s infrastructure delivers a range of tools to enhance companies’ relationships with customers and improve internal workforce operations. The new white label offering extends functionality in the following areas:

• Omnichannel Interaction Management: A holistic management system supporting a complete and integrated customer experience across email, mobile, inbound and outbound inquiries, web chat, collaboration tools, social networking, SMS text and video.

• Data Analytics: A data mart for gathering and analyzing customer data across all channels to glean comprehensive insight and intelligence about customer activity.

• Operations and Workforce Management: Internal operational tools for quality assurance, workforce management, and social knowledge collaboration to monitor and analyze employee activity for better efficiency.

• CRM integration: Deep integration with CRM leaders, such as Salesforce.com.

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G&K Services adds president of Frito-Lay North America to board

BY CSA STAFF

G&K Services, a service-focused market leader of branded uniform and facility services programs in the United States and the largest such provider in Canada, has added Frito-Lay North America president Thomas R. Greco to its board of directors and its compensation committee.

Greco will fill the vacant directorship created by the departure of Jeffrey L. Wright, who resigned from the board June 29 in connection with his previously announced retirement from G&K. With Greco’s appointment, G&K’s board will have nine directors, eight of whom are independent.

“I’m pleased to welcome a seasoned executive like Tom to G&K’s board,” said M. Lenny Pippin, board chairman. ”His extensive functional expertise in sales, marketing and operations, and experience leading route-based businesses will add a valuable perspective to the board.”

At Frito-Lay North America, Greco leads PepsiCo’s snack and convenient foods business. He assumed the role in September 2011, after serving as EVP and chief commercial officer, North America Beverages (NAB), where he was responsible for leading NAB’s commercial efforts across North America. Before that, he was president of global sales for PepsiCo. He also previously served as president of Frito-Lay Canada and SVP of sales for Frito-Lay North America. He joined PepsiCo in Canada in 1986.

Before joining PepsiCo, Greco worked at Procter & Gamble. He graduated with a bachelor of commerce degree from Laurentian University in Sudbury, Ontario, and received an MBA from the Richard Ivey School of Business in London, Ontario.

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