OPERATIONS

Jewel-Osco names VP operations

BY Marianne Wilson

Itasca, Ill. — Jewel-Osco, which is owned by New Albertsons, has named Jim Rice as VP operations for Jewel-Osco.

Rice will lead the operations team to support Jewel-Osco’s new go-to-market strategies in marketing and merchandising.

Rice has worked for Albertsons for more than 35 years. He began his career as a part-time associate with the goal to become a store director, which he achieved in Southern California in 1986. From there, he was promoted to district manager in both Florida and Las Vegas, roles which prepared him to be VP of the Northern California division and later the president of the Southwest division.

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OPERATIONS

Delia’s names for J. Crew executive as operations head

BY Staff Writer

New York — Tween apparel retailer Delia’s has hired Daphne Smith as the company’s executive VP operations, reporting to CEO Tracy Gardner.

Smith was previously with J. Crew for 16 years, working in various roles including senior VP of direct. She has spent the past 18 months at New York & Company as the company’s senior VP e-commerce.

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OPERATIONS

Amazon.com tops Temkin Web Experience Ratings

BY Dan Berthiaume

Waban, Mass. – Amazon.com was the top-ranked company across 19 industries in the 2013 Web Experience Ratings from Temkin Group. Amazon.com had a score of 77%, almost 21 percentage points higher than the retail industry average.

Other retailers in the top 10 included eBay, tied for fifth place at 70%, and QVC, tied for eighth place at 69%. Taco Bell and Kmart earned ratings that were at least 15 points below the retail industry average. Old Navy was the only retailer to have a double-digit score increase from last year.

According to Temkin Group, the ratings expose an overall poor state of web experiences. Only 6% of companies earned "strong" or "very strong" ratings, while 63% earned "weak" or "very weak" ratings. The research also shows that web experiences aren’t improving. More than half of the companies that were in the 2012 and 2013 ratings earned lower scores this year.

"The web is a key channel, but online experiences aren’t very good and are heading in the wrong direction," said Bruce Temkin, managing partner of Temkin Group.

The Temkin Web Experience Ratings are based on consumer feedback on companies with which Temkin Group survey respondents have recently interacted. Consumers are asked how much they trust those firms.

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