OPERATIONS

Jo-Ann names Express, Sears veterans to exec posts

BY Staff Writer

New York — Jo-Ann Fabric and Craft Stores named Jim Wright as senior VP of marketing and advertising, and Megan Featherston as senior VP of merchandising.

Wright has served in multiple marketing leadership roles at national retail brands. He was most recently senior VP of marketing at Express where he was responsible for their brick-and-mortar and e-commerce advertising and marketing strategies.

Featherston’s background includes leadership positions for buying, product design and development, planning and allocation, as well as promotion in various retail environments. She was recently president of the fine jewelry business unit at Sears Holdings Corporation.

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Survey: Web users don’t protect privacy

BY Dan Berthiaume

Yonkers, N.Y. – Sixty-two percent of U.S. online consumers have done nothing to protect their privacy on the Internet. According to a recent national Consumer Reports survey of 3,110 adults, one-in-seven online consumers were notified that their personal data had been breached in 2013, a 56% increase from 2012, and a projected 11.2 million people fell for e-mail phishing scams, up 22% from the previous year.

"The most effective defense against an international onslaught of shadowy hackers is being a well-informed and vigilant individual," said Glenn Derene, electronics editor for Consumer Reports. "It should be clear by now that consumers can’t rely solely on institutions to safeguard their valuable personal information online. Our report identifies some tools that can help people shut the door on cyber criminals."

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PetSmart names exec VP of customer experience to boost omnichannel effort

BY Marianne Wilson

Phoenix — PetSmart has named Phil Bowman to the position of executive VP of customer experience effective June 30. He will report directly to David Lenhardt, president and chief executive officer of PetSmart.

Bowman has extensive experience in brand-building, digital marketing, ecommerce and customer data analytics, as well as the creation of an integrated customer experience. Most recently, he served as chief marketing officer at TD Ameritrade, one of the world’s largest online securities brokerage companies.

“We’re thrilled Phil will be joining PetSmart in this newly created position,” said Lenhardt. “He will play an important role in accelerating our omnichannel efforts so we are relevant to our customers however and whenever they shop, and in leveraging our customer data to connect in a more personalized way.”

Prior to serving as CMO for TD Ameritrade, Bowman was the senior vice president of brand, planning and data analytics for TD Bank Group. His experience includes leadership positions with companies such as H&R Block, Sprint, and PepsiCo.

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