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John Lewis deploys delivery appointment scheduling solution from Descartes

BY Staff Writer

Waterloo, Ontario — Descartes Systems Group announced that John Lewis Partnership has successfully deployed Descartes’ Reservations and Route Planner solution to consolidate home deliveries for larger goods into one dynamic booking system.

The solution has improved delivery fleet productivity and John Lewis’ ability to sell value-added services to its customers, Descartes said. It is part of the company’s routing, mobile and telematics suite, which allows John Lewis customers and employees to book delivery appointments in real-time on the website and at the point-of-sale.

The solution models various service options, such as tighter time windows, and installation and disposal services, so retailers can increase their delivery service offerings. Unlike batch optimization solutions, allows John Lewis to place orders on schedules in real-time, helping to ensure delivery routes are realistic, efficient and productive.

"Customer service is paramount at John Lewis and Descartes’ Reservations and Route Planning solution are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels," said Andrew Gay, systems manager John Lewis Partnership, which operates 35 John Lewis stores across the United Kingdom and 274 Waitrose supermarkets. "Descartes’ advanced optimization capabilities and architecture were critical to bringing new delivery service options to our customers in an economically feasible way."

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Louis Vuitton’s Award-Winning Island Jewel

BY CSA STAFF

Louis Vuitton Island Maison, part of the Marina Bay Sands resort complex in Singapore, represents the ultimate in luxury retail destinations. The striking crystal and glass structure, which sits directly on the water, was awarded top honors in the Association for Retail Environments’ (A.R.E.) design competition. It features the entire the complete Louis Vuitton offering, from its men’s and women’s collections to jewelry and accessories. It also houses a bookstore with a curated selection of books on travel, design, art and culture.

The interior, which has a sophisticated and open feel, recalls an upscale luxury yacht, one with a very contemporary edge, (The interior was designed by Peter Marino Architect, New York; project architect was Somerville, Mass.-based Moshe Safdie Architects.) Design elements support the nautical theme, including light fixtures that evoke ship masts and an outdoor loggia reminiscent of a luxury ocean liner’s deck. Art elements abound, and include pieces and contributions from internationally recognized artists and the famed illustrator Ruben Tolledo.

Visitors can access the Louis Vuitton Island in three different ways: via an outdoor bridge; by private boat, disembarking at a jetty; and from the Marina Bay mall via a tunnel and ascending ‘travelator,’ which leads them to the centre of the pavilion.

Click here for a video tour of the store.


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Apr-30-2013 07:10 am

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C.Answers says:
Apr-30-2013 07:10 am

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L.Jandayan says:
Mar-07-2013 10:40 am

What I like about Louis Vuitton is that they offer a lot accessories for the women. What I love a about their products are their bags, it really has a good quality but with super expensive price. - Aflac Assist LLC

L.Jandayan says:
Mar-07-2013 10:40 am

What I like about Louis Vuitton is that they offer a lot accessories for the women. What I love a about their products are their bags, it really has a good quality but with super expensive price. - Aflac Assist LLC

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Macy’s exec joins Charitybuzz board

BY CSA STAFF

NEW YORK — Charitybuzz (www.charitybuzz.com), an online charity auction house, announced that Peter Sachse, chief stores officer of Macy’s, has been appointed to the Charitybuzz board of directors. Sachse also serves as a member of the board of governors of the YMA Fashion Scholarship Fund and as a director of XO Group, Inc. Charitybuzz raises funds for nonprofits around the globe through exclusive online charity auctions with the world’s biggest celebrities and brands.

“Peter has made incredible contributions to Macy’s, heading the company’s online business and marketing efforts and now serving as chief stores officer, and we look forward to his support as a member of Charitybuzz’s board of directors,” said Coppy Holzman, CEO and Founder of Charitybuzz. “Like Charitybuzz, Macy’s is dedicated to offering an unparalleled online shopping experience, innovation in retail and unmatched customer service, and we think Peter’s intuition and experience will be instrumental in elevating Charitybuzz to the next level in the years ahead.”

Sachse was named Macy’s chief stores officer in February 2012. Previously, he served as the company’s chief marketing officer since May 2007 and chairman of macys.com since April 2006. Sachse is responsible for the nationwide portfolio of Macy’s stores, as well as the region and district stores organization and visual merchandising. He also has responsibility for the company’s omnichannel strategy, which brings together stores, online and mobile capabilities to serve customers whenever and wherever they want to shop.

Sachse began his retail career in 1980 at Macy’s in Kansas City. Throughout the next nine years, he held positions of increasing responsibility. In 1992, he was named SVP and general merchandising manager at The Bon Marché in Seattle. Five years later, he was named executive vice president and general merchandise manager at Macy’s East in New York. In 1999, he was named vice chairman, director of stores at Macy’s East, and in 2001, became the president of The Bon Marché. Sachse was Macy’s first chief marketing officer when the Macy’s Corporate Marketing organization was formed in 2003.

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