SUPPLY CHAIN

Lands’ End offers free shipping for all purchases more than $50

BY Dan Berthiaume

Dodgeville, Wis. – Lands’ End will offer free shipping to all customers on purchases more than $50 as part of its standard customer offerings. U.S. customers will also have the option to upgrade to two-day UPS shipping for $5.

Previously, Lands’ End only offered free shipping on purchases more than $50 as part of yearly promotions, and customers were required to enter a code in order to redeem the discount. The retailer’s e-commerce site has also been updated to simplify the checkout experience. Customers will no longer have to enter a promotion code, and shipping preferences can be easily selected.

"At Lands’ End we are very in tune with our customers and are always listening to their wants, needs and frustrations," said Edgar Huber CEO and president of Lands’ End. "Based on our research, we learned that the cost of shipping is very important to our customers and decided to make the necessary changes to ensure we are providing our customers with the exceptional customer service they have come to expect."

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Men’s Wearhouse pursues omni-channel enablement with Manhattan Associates

BY Dan Berthiaume

Houston – Men’s Wearhouse is building on an existing implementation of Manhattan Associates’ order management solution with Manhattan’s order management and store inventory management solutions.

For years at Men’s Wearhouse, Manhattan’s order management solution has provided real-time inventory checks and order promising at the time of cart checkout. These integrated services have helped to lower order cancellation rates. In addition, Manhattan order management currently powers an in-store "save the sale" solution, allowing store associates to place orders against online inventory on the same point-of-sale tickets as cash and carry items.

"We’ve worked with Manhattan on many fronts over the years, including planning, replenishment, warehouse management and, of course, order management," said Hyon Park, CIO, The Men’s Wearhouse. "When our business required that we roll out the next set of omni-channel capabilities, taking advantage of the capabilities already in Manhattan’s order management solution was the obvious choice."

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Groupe Yellow deploys Epicor Retail SaaS solution

BY Dan Berthiaume

Montreal — Canadian footwear retailer Groupe Yellow has selected the Epicor Retail Software as a Service (SaaS) solution to support the organization’s retail operations. Yellow has also signed on as the first SaaS customer to deploy Epicor Retail Sourcing and Product Lifecycle Management (PLM) as a hosted solution.

To support its operations, Yellow sought an SaaS offering that would enable swift implementation and plug-and-play functionality. The company selected the Epicor Retail SaaS solution, based on the company’s suite of specialty retail solutions, to leverage the Epicor store, CRM, merchandising, warehouse management, audit & operations management, and business intelligence functionality on demand.

In addition, the company will deploy Epicor Retail Sourcing and Product Lifecycle Management (PLM) as a hosted solution. Sourcing and PLM streamlines sourcing processes, providing tools for increased visibility and productivity, and more efficient supply chain management.

The Epicor Retail Store solution will support more streamlined POS transactions for an improved customer checkout experience, while the Epicor Retail CRM will allow the organization to collect and track customer data to better understand patrons’ buying habits. Epicor Retail Merchandising will give Yellow advanced tools to analyze ordering, pricing, distribution, and the overall management of merchandise; and synchronize and integrate purchasing, pricing, receiving, allocation, replenishment, and inventory management.

Epicor Retail Warehouse Management will enable Yellow to achieve seamless communication with stores on the flow of merchandise from receiving through distribution to store shelves. Epicor Retail Audit and Operations Management will allow Yellow to consolidate, validate and secure data from all sales channels into one location and one standard format. Epicor Retail Business Intelligence will assist Yellow in the aggregation and analysis of a wide variety of data from sales audit, merchandising, and CRM solutions, to reveal key insights and emerging trends for more rapid and accurate decision making.

“The Epicor Retail SaaS solution offers significant benefits as it removes the need for costly integration among modules, which is time and cost prohibitive,” said Leo Rabinovitch, CIO for Yellow. “With Epicor Retail, Yellow will have a solid foundation for a seamless flow of information between all aspects of the business. We will be able to make decisions and execute more quickly, buy and distribute more effectively, provide first-class customer service, and build a sustainable competitive advantage against our competition. If we can drive increased conversion of 1 to 2%, this would equate to a tremendous payback.”

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