News

Lands’ End seeks to make global e-commerce easier

BY Dan Berthiaume

Dodgeville, Wis. — Lands’ End has launched an easier and more efficient online shopping experience for international customers. Customers can now view local pricing the same way they would if they were ordering from a local site.

U.S. prices on landsend.com can be converted into more than 60 local currencies.

In addition, all fees (duty, tax and shipping) will be displayed and included in the order total at checkout.

Geo-targeted based on the user’s IP address, landsend.com will automatically default to the country where the user is located. Users also have the option to manually choose the currency they would like the site to calculate. Previously, all prices on landsend.com were in USD and international customers manually configured the cost of their purchase based on their local currency. In addition, duty was not included in the checkout price and customers received a bill for those costs at a later date.

"We are thrilled to offer an updated online shopping experience for our international customers that is as seamless as it is for our U.S. customers," said Bry Roskoz, senior VP of international at Lands’ End. "This enhanced functionality is a big step for us as we continue to grow our business globally and introduce new customers to the Lands’ End brand."

The company is working with Borderfree, an e-commerce technology and services platform that partners with U.S. companies to provide an easier and more efficient online shopping experience for international customers.

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News

Shopko selects e-commerce solution from Micros, Innotrac

BY Dan Berthiaume

Atlanta – Shopko has selected Innotrac and Micros as its new e-commerce solution. The Shopko e-commerce site is powered by Micros on the front end with Innotrac’s OMS, CRM, fulfillment and business intelligence on the back end.

The Shopko website will have a new look based on customizations with the Micros platform. Shopko’s order fulfillment will be located in one of Innotrac’s Ohio locations, allowing the retailer to reach the majority of the U.S. population within two days using ground shipping. Innotrac will also provide customer care out of its call center in Pueblo, Colo.

"Shopko has very aggressive plans for growing our ecommerce business, and changing the way our customers interact with us digitally," said Mike Sidders, Shopko’s VP of e-commerce. "We’re confident Innotrac and Micros are the partners to help us deliver that growth. We’re very pleased with our engagement, and see substantial opportunity to better serve our customers now and in the future.”

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OPERATIONS

QVC promotes exec to SVP, IT global services

BY Dan Berthiaume

West Chester, Pa. – QVC has promoted John Cowan to the position of senior VP, information technology global services. Cowan was most recently VP global systems & initiatives.

Since joining in QVC in 1994, Cowan has held positions of increasing responsibility, including VP, business strategy and technology integration, and VP of business technology. He also played a key role in the start-up of QVC in Germany and Japan, and recently assisted QVC Italy in deploying a new systems release in September 2012.

“As QVC continues to grow and evolve globally, it is important that we effectively leverage our resources at the local, regional and global levels," said Linda Dillman, CIO of QVC. "This is particularly true for our technology teams. John’s extraordinary knowledge of both IT and QVC’s global markets, coupled with his strong leadership and relationship-building skills, will be invaluable for our future growth."

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