OPERATIONS

Lowe’s names merchandising exec as chief customer officer

BY Dan Berthiaume

Mooresville, N.C. — Lowe’s Companies Inc. has named Michael A. Jones has been named the company’s chief customer officer, effective April 30. Jones currently serves as Lowe’s chief merchandising officer, overseeing the full merchandise offering for all Lowe’s U.S. stores and Lowes.com, as well as all global sourcing activities.

Jones will succeed Gregory M. Bridgeford, who plans to retire after 32 years with the company. In his new role, Jones will be responsible for creating experiences that best serve customers and differentiate Lowe’s from its competitors, and will oversee areas including customer experience design, merchandising, marketing and communications, and digital interfaces. Jones joined Lowe’s in January 2013 with more than a decade of executive leadership experience in sales, service, product management and international business, serving with Husqvarna as president and executive VP for North and Latin America from 2009 until joining the company in 2013. Before his role at Husqvarna, Jones spent 15 years at General Electric.

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P.Siegel says:
Mar-05-2014 03:31 pm

is an excellent idea and a giant step forward for any and every retailer. THE MOST NEEDY COMPANY FOR THIS TYPE OF FORWARD STEP - IS WALMART- WHO'S CUSTOMER POLICIES AND RELATIONS ARE THOSE OF PRIOR 1950s organization

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Report: Dick’s Sporting Goods accuses rival CEO of undercover spying

BY Marianne Wilson

New York — Dick’s Sporting Goods Inc. has accused Mitchell Modell, CEO of Modell’s Sporting Goods, of disguising himself as a Dick’s executive to illegally obtain confidential business information, The Record reported.

In a complaint filed in state Superior Court in Mercer County (New Jersey) on Feb. 20, Dick’s claimed Modell visited its store in Princeton, N.J., on Feb. 8 and pretended to be a senior VP of Dick’s. Modell allegedly told a store manager he had an appointment to meet Dick’s CEO Edward Stack at the store and got employees to show him around the store’s private back areas and answer questions about store operations, the report said.

The complaint accuses Modell of civil conspiracy and trespass. Dick’s is seeking unspecified financial compensation for damages. The chain also wants a ruling that would bar Modell and his employees ever again entering the non-public areas of a Dick’s store or using the information gained from Modell’s February visit.

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Ahold’s Giant/Martin unit taps former Save-A-Lot exec as president

BY Staff Writer

Carlisle, Pa. — Ahold USA on Monday announced that Tom Lenkevich will join the company’s Giant/Martin’s division as president, effective March 4.

Lenkevich, who most recently served as COO and senior VP retail operations at Save-A-Lot Food Stores, will manage all aspects of the division, with responsibility for Giant and Martin’s sales, operating profits, organization and people.

“Tom’s decades of grocery experience combined with his central Pennsylvanian roots makes him a great addition to the Giant/Martin’s division and the Ahold USA leadership team,” stated James McCann, COO Ahold USA. “In addition to leading the division, Tom will be driving activities to achieve sales results and working with the Giant/Martin’s team to preserve the heritage of the local brand while at the same time reshaping retail with a strong focus on reinvesting in value and quality, and offering customers an omnichannel shopping experience to meet their needs both today and in the future.”

Giant/Martin operates nearly 200 supermarkets in Pennsylvania, Maryland, Virginia and West Virginia under the banners of Giant Food Stores and Martin’s Food Markets.

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