OPERATIONS

Lowe’s teams with Microsoft to improve customer service

BY Staff Writer

Redmond, Wash. — Microsoft said Wednesday that Lowe’s Home Improvement is engaging its services to help improve customer service. The retailer will implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help Lowe’s improve customer service by providing collaboration tools to increase communication among its stores and employees.

"Office 365 is another tool we’re using to help redefine customers’ home improvement experiences," said Paul Ramsay, senior VP IT solutions at Lowe’s. "We’re giving our employees the tools to connect quickly and easily, with one goal in mind: to make home improvement simple."

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OPERATIONS

The Original Pancake House selects GiftCardLab.com to reach consumers

BY Staff Writer

Dallas — Gift card and incentive card provider CardLab said Wednesday that The Original Pancake House will use GiftCardLab.com and IncentiveCardLab.com to better reach consumers.

The restaurant chain will place its gift cards on the Gift and Incentive CardLab websites to help increase local and regional impact.

“We are strong believers in the value of gift card sales, and have searched for the best opportunities to facilitate that,” said Mark Davis Bailey of The Original Pancake House.

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CVS Caremark names new CIO

BY Staff Writer

Woonsocket, R.I. — CVS Caremark has announced the appointment of Stephen Gold as chief information officer.

Gold, who joins CVS Caremark on July 9, will focus on bringing new and differentiating technology solutions to the company’s retail and pharmacy benefit management businesses.

Gold joins CVS Caremark from Avaya, where he held the position of CIO. Prior to that, he served as the CIO and chief technology officer for the e-commerce solutions provider GSI Commerce.

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