OPERATIONS

Macy’s stores across U.S. to open on Thanksgiving for first time

BY Dan Berthiaume

New York – In a sign of just how competitive the upcoming holiday season is expected to be, Macy’s said that most of its stores will open at 8 p.m. on Thanksgiving evening. It’s the first time in its history that the company will be open for business on the holiday.

Macy’s said the decision to open on Thanksgiving night was “consistent” with many other retailers. And to minimize the impact on associates, the retailer said it began planning early to allow associates the time to review available shifts throughout the holiday season, including on Thanksgiving weekend, and to volunteer for the shifts they prefer.

The macys.com e-commerce site will also be open all day Thanksgiving and consumers can get the first look at select Black Friday specials on Macy’s Pinterest starting Oct. 15.

In addition, beginning Nov. 21, customers will be able to use the Macy’s mobile app to view Black Friday specials on their mobile devices and create customized shopping lists that can be edited and shared with friends.

“Black Friday is the biggest shopping event of the year and brings with it a level of fun and excitement to our customers around the nation,” said Peter Sachse, Macy’s chief stores officer. “For Macy’s, it’s important to make this day enjoyable and convenient for everyone, as our customers search for great deals on favorite wish-list items. Shopping at Macy’s on Black Friday means having the opportunity to purchase the most sought-after products at unbelievable savings.”

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MARKETING/SOCIAL MEDIA

Study: Luxury shoppers have high expectations

BY Dan Berthiaume

Denver – Consumers who shop at higher-end department stores and boutiques expect impeccable presentation whether purchases are made in-store or delivered to them, free shipping and returns, and locator services. According to a new study of 1,000 women who earn more than $75,000 annually by luxury retail packing and shipping solution provider Wrap & Send, 65% spend more than $100 at a physical retail store per month and 57% often purchase items in a physical store and have the store ship it to them.

The survey also found that:

  • 93% of respondents feel that it is very important for a store to offer free returns.
  • 76% state that package presentation is an important feature when receiving a purchase shipped to them.
  • 38% feel that the most important shopping feature is the ability to locate sizes and colors at other locations and have it shipped to them.
  • 77% think that it is important to choose their type of free delivery services such as ground, two-day or overnight shipping.

"Luxury retail consumers are getting more and more with their purchases, free shipping, free returns and a beautiful product presentation,” said Mike Jamali, president of Wrap & Send Services. “This has lead customers to expect these services from all high-end retail stores. When a store doesn’t live up to the set level of expectations, the customer feels under-appreciated compared to the store that offers these services. Product presentation and expert delivery are the last areas for high-end retail stores to convey the full customer experience. Also, as the omnichannel trend expands through this market, we are seeing a larger demand from customers to have the store locate sizes/colors at other stores and have those items shipped to them."

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FINANCE

Domino’s delivers strong Q3 results

BY Dan Berthiaume

Ann Arbor, Mich. – Domino’s Pizza, Inc. reported significant increases in net income, revenues and same-store sales during the third quarter of fiscal 2013. Net income was up 17.9% for the third quarter compared to the prior year period, from $26 million to $30.6 million.

Domino’s said net income improvements were driven by respective domestic and international same-store sales growth rates of 5.4% and 5%, global store count growth of 126 net stores and a lower effective tax rate, offset in part by higher general and administrative expenses and the negative impact of foreign currency exchange rates.

Meanwhile, revenues grew 6.9%, to $404.5 million from $378.08 million, due primarily to higher supply chain revenues from increased store order counts, higher domestic franchise and company-owned store revenues, and higher international revenues resulting from both same store sales and store count growth.

"Domino’s Pizza is connecting with customers everywhere through technology, quality, convenience and value,” said J. Patrick Doyle, president and CEO of Domino’s. “We continue to hold a leading presence in the restaurant category as a brand with solid momentum both in the U.S. and around the world, with dedicated franchisees who are focused on great pizzas, strong customer service and consistent operations."

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