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Men’s Wearhouse pursues omni-channel enablement with Manhattan Associates

BY Dan Berthiaume

Houston – Men’s Wearhouse is building on an existing implementation of Manhattan Associates’ order management solution with Manhattan’s order management and store inventory management solutions.

For years at Men’s Wearhouse, Manhattan’s order management solution has provided real-time inventory checks and order promising at the time of cart checkout. These integrated services have helped to lower order cancellation rates. In addition, Manhattan order management currently powers an in-store "save the sale" solution, allowing store associates to place orders against online inventory on the same point-of-sale tickets as cash and carry items.

"We’ve worked with Manhattan on many fronts over the years, including planning, replenishment, warehouse management and, of course, order management," said Hyon Park, CIO, The Men’s Wearhouse. "When our business required that we roll out the next set of omni-channel capabilities, taking advantage of the capabilities already in Manhattan’s order management solution was the obvious choice."

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Groupe Yellow deploys Epicor Retail SaaS solution

BY Dan Berthiaume

Montreal — Canadian footwear retailer Groupe Yellow has selected the Epicor Retail Software as a Service (SaaS) solution to support the organization’s retail operations. Yellow has also signed on as the first SaaS customer to deploy Epicor Retail Sourcing and Product Lifecycle Management (PLM) as a hosted solution.

To support its operations, Yellow sought an SaaS offering that would enable swift implementation and plug-and-play functionality. The company selected the Epicor Retail SaaS solution, based on the company’s suite of specialty retail solutions, to leverage the Epicor store, CRM, merchandising, warehouse management, audit & operations management, and business intelligence functionality on demand.

In addition, the company will deploy Epicor Retail Sourcing and Product Lifecycle Management (PLM) as a hosted solution. Sourcing and PLM streamlines sourcing processes, providing tools for increased visibility and productivity, and more efficient supply chain management.

The Epicor Retail Store solution will support more streamlined POS transactions for an improved customer checkout experience, while the Epicor Retail CRM will allow the organization to collect and track customer data to better understand patrons’ buying habits. Epicor Retail Merchandising will give Yellow advanced tools to analyze ordering, pricing, distribution, and the overall management of merchandise; and synchronize and integrate purchasing, pricing, receiving, allocation, replenishment, and inventory management.

Epicor Retail Warehouse Management will enable Yellow to achieve seamless communication with stores on the flow of merchandise from receiving through distribution to store shelves. Epicor Retail Audit and Operations Management will allow Yellow to consolidate, validate and secure data from all sales channels into one location and one standard format. Epicor Retail Business Intelligence will assist Yellow in the aggregation and analysis of a wide variety of data from sales audit, merchandising, and CRM solutions, to reveal key insights and emerging trends for more rapid and accurate decision making.

“The Epicor Retail SaaS solution offers significant benefits as it removes the need for costly integration among modules, which is time and cost prohibitive,” said Leo Rabinovitch, CIO for Yellow. “With Epicor Retail, Yellow will have a solid foundation for a seamless flow of information between all aspects of the business. We will be able to make decisions and execute more quickly, buy and distribute more effectively, provide first-class customer service, and build a sustainable competitive advantage against our competition. If we can drive increased conversion of 1 to 2%, this would equate to a tremendous payback.”

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OPERATIONS

Report: Shooter terrorizes Garden State Plaza, Paramus, N.J.; kills self

BY Marianne Wilson

Paramus, N.J. – A lone gunman who entered the Garden State Plaza in Paramus, N.J., with an assault rifle the evening of Nov. 4 and went on an hours-long shooting rampage has reportedly been found dead of what appears to a self-inflicted gunshot wound. According to the Newark Star-Ledger, the body of 20-year-old Richard Shoop of Teaneck, N.J., was found by authorities at 3:20 a.m. on Nov. 5 in an area of the mall usually not accessible to customers.

Shoop, who authorities described as an unemployed known drug abuser who may have had a criminal record, reportedly entered the mall, which includes more than 300 stores, with a .22 assault rifle and spent several hours roaming around, firing at least six bullets. He did not kill or injure any shoppers or police and several customers said he did not shoot them although he had opportunity, leading police to believe his intention was to cause his own death without hurting anyone else.

Shoop borrowed the gun without permission from his brother, who legally owned it. Police evacuated customers and employees from the mall throughout the night in small groups as they searched the entire complex for him.

(AP Photo/Julio Cortez)

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