Mi Pueblo Foods emerges from bankruptcy; names new CEO
San Jose, Calif. — Hispanic supermarket chain Mi Pueblo Foods announced its formal emergence from Chapter 11 reorganization after having completed a necessary financial restructuring. The company also announced that Javier Ramirez has been named president and CEO. He will succeed Mi Pueblo founder Juvenal Chavez, who will be named chairman of the board.
Ramirez is a seasoned CEO in the Hispanic food and grocery sector.
"The road ahead will not be easy and we know that there is much work to be done, but we have already started to implement aggressive initiatives designed to reposition Mi Pueblo as a profitable entity and as a strong contributor to our local Hispanic communities,” Ramirez said.
As part of Ramirez’s post-Bankruptcy plan, he will be focusing his efforts towards enhancing the company’s authentic Hispanic product offering, improving customer service levels within Mi Pueblo’s stores and ensuring Mi Pueblo’s products are sold at fair and competitive prices in the marketplace.
"We also plan to share in our future successes by reinvesting in the communities we are fortunate enough to serve," Ramirez sauid. "In the near future, we will be introducing several new employee benefit programs for our colaboradores as well as several new initiatives focused on supporting our local communities."
Mi Pueblo received $56 million in financing from Chicago-based investment firm Victory Park Capital as part of the financial restructuring.
Ace Hardware tops customer satisfaction ranking for eighth consecutive year
Oak Brook, Ill. — The J.D. Power 2014 U.S. Home Improvement Retailer Store Satisfaction Study has ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the eighth year in a row. Ace has captured this ranking ever since the organization began this study eight years ago.
“We are honored and humbled to receive this recognition from our valued customers for the eighth year in a row,” said John Venhuizen, president and CEO, Ace Hardware Corporation. “We believe we are blessed to be in the business of serving others, so it is encouraging to see our local Ace owners and their teams of ‘helpful hardware folks’ ranked so highly by consumers.”
The J.D. Power study is based on responses from more than 2,900 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 791 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service category.
The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.
M&M’s store opens in Paris airport
New York — Mars International Travel Retail (MITR) has opened the first M&M’s store in France, in Terminal 2A at Paris-Charles de Gaulle Airport.
The shop, managed by LS Travel Retail, combines M&M’s iconic characters and the magic of Paris. The entrance is designed as a replica of the Arc de Triomphe, with M&M’s characters on either side. Each character is shown in a location in the capital city and illustrates a typical scene from Parisian life, from the painters of Montmartre to the tourist with map in hand. There is a space next to each character to allow for photo taking.
"We are delighted to be the first airport in France to welcome a concept store like M&M’s and the only one in the world to offer our passengers the chance of making their selection from the legendary ‘wall of colour.’ The aim is to surprise our travelers, both big and small, and offer them a final deliciously amusing image of Paris and France," explained Mathieu Daubert, retail director at Aéroports de Paris.