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Michaels Stores debuts 24-hour online shopping

BY Dan Berthiaume

Irving, Texas – Michaels has launched its new “inspirational” arts and crafts site that offers 24-hour shopping on any computer, tablet or smartphone. The new site offers project ideas and one-click shopping lists for projects.

It also features "Favorite Pins" – projects and products that are trending on Pinterest from Michaels.com. During the launch period, Michaels.com will feature 21 days of hourly, daily and weekly online specials.

"Our customers have been asking us for years when we’re going to offer online shopping, and now we’ve created a site that truly is ‘Where Creativity Happens,’" said Michaels CEO Chuck Rubin. "We’ve simplified the online shopping experience so that when visitors find a project they love, they can just click on it and fill their cart with everything they need instead of going to page after page."

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Worthy launches online market for used luxury goods

BY Dan Berthiaume

New York – Worthy has launched a secure online marketplace for the sale of pre-owned luxury goods to a network of qualified buyers that encourages multiple bids and optimal spot market prices. Sellers go online to Worthy.com and submit a description and image of the item they wish to sell.

Worthy provides the seller with its initial market value estimate based on this description, similar item transactions and the opinions of expert buyers. Once the seller accepts the estimate, they ship their item to Worthy’s secure Texas operations facility using Worthy pre-paid and fully insured FedEx-overnight shipping label. Once the item arrives at Worthy, expert appraisers evaluate, clean and professionally photograph it in preparation for the online auction. At the same time, prospective buyers are sent an alert on the items about to be auctioned. The auction gets underway allowing qualified and targeted buyers a set period of time (usually 24 hours) to compete for the item. Upon acceptance of the highest bid by the seller, the payment is processed and funds are transmitted to the seller.

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MIT Sloan visiting professor finds behavioral motives key to pricing strategy

BY Dan Berthiaume

Cambridge, Mass. — An ongoing debate in retail is whether it’s a better strategy to use markdowns or everyday low prices. Research by MIT Sloan School of Management visiting professor Özalp Özer and his colleague Karen Zheng at MIT Sloan supports basing pricing strategy on consumer behavior compared to a one-size-fits-all approach.

They find that ignoring behavioral motives can cause retailers to forgo up to 14% of potential demand. In light of these behaviors, the optimal pricing strategy depends on the product category, according to the study. For example, some products like undershirts don’t trigger regret because consumers know they are not in limited supply nor would they be disappointed if the retailer occasionally runs out of stock. For that type of product, an everyday-low-price strategy works better. In contrast, a product with a higher emotional attachment like a fashion jacket is more likely to trigger regret. If the consumer doesn’t purchase it now, the right size may not be available during the markdown period. For that type of product, markdowns are optimal.

The study also points out that it’s possible to prime customers’ sense of regret by highlighting inventory information, and that inventory information has a greater impact on consumers’ purchase decisions than regret. As a result, marketing campaigns acting on availability misperception are more effective than ones that only emphasize regret. Many e-commerce sites like Amazon use this strategy, indicating how much of each item is left in stock.

“In the past decade, customers have become very strategic,” said Ozer. “Many will wait until end-of-season sales to make purchases whereas others will choose to pay a higher price to guarantee they get what they want. This presents a challenge to retailers to determine the best pricing strategy.”

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