OPERATIONS

Mitchells aids customer engagement with ThoughtWorks

BY Dan Berthiaume

Westport, Conn. – Luxury retailer Mitchells Family of Stores has selected ThoughtWorks to create the next generation of customer engagement experiences. ThoughtWorks delivered a customized technology platform that enables digital collaboration and interaction between the sales associates and their customers.

Mitchells’ sales associates can now curate individual product recommendations with personalized communications for their customers, increasing overall store traffic. This online platform leverages key product attributes (i.e. price, designer, size, etc.) and shopper history to give customers exactly what they want.

ThoughtWorks also designed product prototypes for Mitchells executives to review on a weekly basis — allowing them to make real-time strategic decisions based on changing business needs and direction. Mitchells plans to continue its collaboration with ThoughtWorks to enhance the customer experience.

"ThoughtWorks is helping us to re-imagine the customer experience in a high-touch, curated environment, through the use of technology,” said Russ Mitchell, co-president of Mitchells. “I am astonished that in eight weeks we had a functioning product adding value to our business."

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OPERATIONS

Report: China fastest-growing POS market in Asia

BY Dan Berthiaume

Franklin, Tenn. – China was the fastest-growing country in Asia during 2013 in terms of new POS terminal installed. According to a new report from IHL Group, “Asia/Pacific POS Terminal Study,” China had 12% year-over-year growth in year-over-year POS terminal installations.

The Asia/Pacific region as a whole experienced 6.5% POS terminal growth. Other findings include that uncertainty about foreign ownership of retailers slowed POS growth in India to 8% and that Vietnam was the newest hot market for new POS devices.

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A.Mishra says:
Apr-05-2016 09:10 am

Need info on Retail POS in Asia
Need info on Retail POS in Asia

A.Mishra says:
Apr-05-2016 09:10 am

Need info on Retail POS in Asia

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Jelly Belly goes All American

BY CSA STAFF

Jelly Belly Candy Co. will celebrate its American heritage with the introduction of two new patriotic bags of Jelly Belly jelly beans.

The All American mix, which consists of Very Cherry (red), Coconut (white) and Blueberry (blue), is now available in a 3.5-oz. bag that features Mr. Jelly Belly waving the American flag. The 3.5-oz bag of Very Cherry — the top-selling jelly bean flavor, according to the company — now features an updated design with a white gingham pattern and a graphic of ripe cherries that bring to mind summer picnics.

Jelly Belly jelly beans contain four calories per bean and are fat free, peanut free, dairy free, gluten free, gelatin free, vegetarian and OU Kosher certified.

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