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Monthly Chain Performance

BY CSA STAFF

2012: Jan | Feb | Mar | Apr | May |

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OPERATIONS

Survey ranks the 10 most ‘relevant’ retailers

BY Marianne Wilson

BostonAmazon.com is America’s most relevant retailer, followed by Target, according to Brodeur Partners’ Retail Relevance Top 10 ranking. The study asked shoppers to look at 21 of the nation’s top retailers and select the "most" and "least" personally relevant retailer in four specific areas: practicality, values, sensory appeal and social appeal.

"These are four ingredients of relevance that you look for in everything, from a Google search to a product, candidate, cause, or place to shop," said Brodeur Andy Coville, CEO, Brodeur Partners, Boston. "Amazon.com has clearly cracked the code when it comes to being relevant to American shoppers."

It is striking, the company noted, that shoppers gave Amazon.com the highest ranking in the area of practical value considering it has no real-world storefront shoppers can visit.

Target came in second in the relevance ranking largely because shoppers found it the most appealing to the senses.

"Clearly there’s something shoppers find exciting about Target, its store design, merchandise and messaging. That is reflected in its high sensory ranking," said Jerry Johnson, Brodeur’s EVP strategic planning.

Wal-Mart came in third place. Along with Amazon, shoppers selected Wal-Mart as the retailer that had the highest "practical relevance" among those tested.

Here is a list of the survey’s 10 most relevant retailers:

  1. Amazon.com
  2. Target
  3. Wal-Mart
  4. Best Buy
  5. Costco
  6. Kohl’s
  7. J.C. Penney
  8. Macy’s
  9. Walgreen
  10. Apple
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ECOMMERCE

Saks Inc. names new e-commerce head

BY Marianne Wilson

New York — Saks Inc. announced hat Michael Burgess has been named president, Saks Direct, effective May 7. Burgess will report to Denise Incandela, executive VP and CMO for Saks Fifth Avenue and current President, Saks Direct.

Burgess has served as executive VP of the consumer division of FTD at United Online since 2008 where he led merchandising, marketing, consumer information technology, and several other functions of the growing FTD North America business segment.

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Feb-19-2013 11:49 am

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Jun-16-2012 10:44 pm

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