News

NCR empowers DSW employees to go mobile

BY Marianne Wilson

Duluth, Ga. — NCR Corp. announced that DSW Inc. will expand its use of NCR Advanced Store point-of-sale software to offer DSW shoppers mobile POS functionality and returns throughout the chain.

DSW will also implement NCR’s enterprise returns capability; ensuring customers get the correct refund for the correct item easily – with or without a receipt. DSW benefits also include a clear and accurate record of all purchases and subsequent returns available anywhere in the store, reducing losses linked to returns.

DSW worked with NCR’s Global Consulting Group to design an engaging mobile POS experience for customers and store associates. NCR consultants helped DSW define an achievable mobile POS program for their stores that provides associates ways to better serve customers throughout the store and to generate more sales.

“DSW’s mission is to optimize the consumer experience in our stores making it easy and efficient for consumers to purchase the shoes they love,” said DSW EVP of store operations Carrie McDermott. “Deployment of mobile point of sale in our stores is designed to enable our store associates to get closer to the customer, making purchasing information and even the checkout process in the aisle versus at a traditional checkout lane. Along with our new returns systems, customer service will be enhanced to a new and exciting level as the systems are introduced.”

keyboard_arrow_downCOMMENTS

Leave a Reply

P.Lopez says:
Apr-09-2013 12:21 pm

Along with our new returns systems, customer service will be enhanced to a new and exciting level as the systems are introduced. chatrandom

P.Lopez says:
Apr-09-2013 12:21 pm

Along with our new returns systems, customer service will be enhanced to a new and exciting level as the systems are introduced. chatrandom

B.Barnaby says:
Mar-04-2013 10:16 pm

For a very simple example if the employees currently are doing their dedicated tasks separately in their defined boundaries they must to change to work on the basis of an interlocked chain of the tasks called business processes. pradaxa bleeding

B.Barnaby says:
Mar-04-2013 10:16 pm

For a very simple example if the employees currently are doing their dedicated tasks separately in their defined boundaries they must to change to work on the basis of an interlocked chain of the tasks called business processes. pradaxa bleeding

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
News

Market Track: December 2012

BY CSA STAFF

In December, the retailers that increased their page counts were balanced out by those that decreased their page counts. However, of those retailers that did reduce their page counts, only two also reduced the number of inserts distributed by more than 2%.

Keeping with their November strategy, Walmart continued its aggressive promotions this month, and has shown a significant increase in both drop of flyer and pages per flyer. They showed the highest growth compared to other advertisers in page counts, and the second highest growth in number of flyers.

CVS, Safeway and Staples marginally increased number of pages, but displayed visible increases in the number of flyers when compared to the same period last year.

Kroger showed a noticeable increase in size of flyers, but maintained the almost the same number of flyers released to market.

Kmart, Best Buy and Lowes witnessed a decline in pages per flyer, but showed a significant increase in their inserts per market, at +25.8%, +26.6%, +33.3% respectively. Target saw nominal increases in page counts but spread those pages across a greater number of flyers with an additional 2, 3 or more flyers in 80% of their markets.

Among advertisers showing a decline in both areas, JC Penny showed the highest decline YOY. This can be attributed to the fact that it reduced its drop count to 2more than half in the first week of this year (reduced from an average of 5.5 flyers per market to 2), while also reducing the size of flyers for 4 weeks out of 5 in this year.

It’s important to note a number of factors that should be considered when examining the number of inserts and pages retailers send into the marketplace. Market Track’s granular level of data reflects regional versioning and market specific differences. This is accomplished through an extensive collections process, including physically obtaining the ads from the various markets in which they are distributed. In the instance that retailers send additional circulars to a limited number of markets, Market Track’s information reflects these nuances through numbers with decimals (for average number of inserts per market) and odd numbers (for average number of pages).

About Market Track:
Market Track is a market intelligence firm dedicated to increasing customers’ returns on their promotional investments. Through innovative technology and marketplace expertise, they monitor and analyze over 200 U.S. and Canadian markets for every channel of trade in order provide retailers and manufacturers with superior tools to monitor promotional activity, support dynamic decision making and turn information into market intelligence. For more information, contact Market Track at 1.800.235.3781 or e-mail [email protected].

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...
News

Sports retailer gets smart about retail analytics

BY CSA STAFF

ATLANTA — National sporting goods retailer Hibbett Sports has selected a business intelligence platform developed by QuantiSense, which will allow it to leverage retail analytics so it can improve local assortments across all physical stores.

The QuantiSense Retail Exception Engine constantly tags and prioritizes exceptions item-by-item and store-by-store, creating new data and metrics. Then executive dashboards and personalized Retail Scorebooks deliver intuitive business graphics, via desktop or mobile access, that will allow the sports retailer to quickly identify trends and highlight problems, accelerating the decision making process. Some of QuantiSense’s customers include Burlington Coat Factory, Casual Male Retail Group, Hallmark Cards, Michaels, Pacific Sunwear, Restoration Hardware and Urban Outfitters.

With more than 800 stores in 26 states, Hibbett Sports stocks a large selection of athletic footwear, athletic apparel and team athletic equipment. It will look toward QuantiSense to give it the capability of satisfying current merchandising and store operations requirements and expand to other departments over time.

“It is our opinion that QuantiSense has the deepest functionality and most comprehensive retail analytics offering available. Their long-term strategic growth plan was also an important factor in our decision,” stated Mike McAbee, strategy Officer and VP of merchandise planning for Hibbett Sports. “Their number one position in the newly released RIS LeaderBoard validated our findings.”

“With QuantiSense, our buyers and planners will have an automated scoring machine that analyzes localized assortments and items, store by store, across a number of performance areas,” said Becky Jones, SVP of merchandising, marketing and logistics for Hibbett Sports. “These new capabilities will provide the knowledge required to improve pre-season plans and in-season adjustments, ultimately driving higher sales, margins and inventory productivity,” she continued.

“We are looking forward to working with the team at Hibbett to provide a solid foundation for all their business intelligence needs across the enterprise, now and as they continue to grow,” said Jeff Buck, CEO, QuantiSense.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

Polls

Are you hiring seasonal employees this year?

View Results

Loading ... Loading ...