OPERATIONS

Neiman Marcus offers permanent free online shipping, returns

BY Dan Berthiaume

Dallas – Neiman Marcus Group is offering free standard shipping and returns for all domestic purchases made online through Neimanmarcus.com and Bergdorfgoodman.com as well as Neiman Marcus and Bergdorf Goodman stores.

"The customer has always been at the center of the Neiman Marcus business model. Permanent free shipping and returns have been a top request and we are happy to be able to make this change just in time for the holiday shopping season." said Wanda Gierhart, chief marketing officer, Neiman Marcus Group.

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SMS Assist names former Dollar General exec as VP, facilities

BY Dan Berthiaume

Chicago — SMS Assist announced it has appointed Geoffrey Wigner as executive VP of facilities for the Chicago-based technology-driven facilities maintenance and management company.

Wigner, 48, previously served as senior director of store services for Dollar General, where he successfully managed more than $500 million in capital and expense budgets while directing major projects affecting more than 10,000 stores. He joins an expanded SMS Assist executive team that includes VP of client services Michael l. McMath, formerly of Wal-Mart, and COO Chief Operating Officer Matthew Pitts, who previously controlled maintenance for more than 2,200 Home Depot locations.

“Geoff’s abilities in operational leadership and budget analysis are critical to managing the growth of SMS Assist,” said Michael Rothman, CEO, SMS Assist. “His experience in process improvement, execution and team building will ensure that SMS Assist continues to function seamlessly as we sign additional customers, many with thousands of service locations.”

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A.Pitson says:
Mar-28-2014 05:38 am

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A.Pitson says:
Mar-28-2014 05:38 am

SMS Marketing I would like to thank you for the efforts you have made in writing this post about SMS Assist names former Dollar General exec as VP, facilities. I am hoping the same best work from you in the future as well. In fact your creative writing abilities has inspired me. http://www.experttexting.com/sms-marketing/

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Study: Consumers prefer prepaid, physical cards

BY Dan Berthiaume

Lewisville, Texas – Consumers prefer prepaid cards that can be used anywhere to gift cards from specific retailers and physical cards to digital cards.

According to the new “People Prefer Prepaid Rewards” study from Parago, more than half of shoppers prefer prepaid cards over gift cards from Amazon, iTunes, Target, Walmart, Home Depot and more. In addition, two out of three shoppers prefer physical cards over digital cards.

“We’re not surprised to confirm that consumers love prepaid card rewards; these cards are like cash and people enjoy the flexibility and convenience,” said Theresa Wabler, global director of marketing at Parago. “What was more unexpected was that, in an era of digital shopping, consumers still prefer physical over digital rewards. This report gives a clear directive to consumer-facing businesses: your customers are more likely to buy from you when rewarded with prepaid cards, sometimes even in values lower than other incentives.”

The shopper survey was completed in September 2013 via independent online delivery. More than 1,400 consumers (representative of the U.S. population by education, income and sex) responded to a 23-question survey that explored which rewards would affect their purchasing behaviors.

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