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POS/PAYMENTS

Nordstrom moves point-of-sale to the cloud

BY Deena M. Amato-McCoy

As the retail experience becomes increasingly digitally-influenced, retailers need a flexible point-of-sale (POS) system that can deliver a consistent brand experience at store level.

Nordstrom is taking steps to make this happen through a partnership with Infor to run POS in the cloud. Having a POS system in the cloud will give Nordstrom the tools to be more accurate and consistent across multiple locations, attend to customers more quickly, and better manage and track information, according to Infor.

Within the Infor CloudSuite Retail solution, Nordstrom is using the Rhythm for Commerce engagement solution that helps store associates access rich product and inventory information. This allows users to locate and order the right products across the supply network quickly and easily, and on any device. The solution also connects commerce platforms with back office systems, and analyzes data.

Overall, these processes create a unified experience — one that can differentiate the brand and ultimately drive customer loyalty needed to strengthen customer relationships, Infor reported.

The solution is also scalable and flexible enough to grow and modernize with the company as needs evolve in the future.

“It’s crucial that we have the right technology in place today and in the future to improve our customer experience,” said Dan Little, CIO at Nordstrom. “We’re excited to move forward with Infor’s cloud-based platform as it aligns well with our current needs and is an adaptable platform that can continue to evolve to better serve customers.”

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SECURITY/RISK

Report: Department store retailer in data breach

BY CSA STAFF

Saks Fifth Avenue is the latest retailer to compromise the personal data of some of its shoppers.

Saks inadvertently exposed personal information, including email ad-dresses and phone numbers of some of its shoppers on its online shop-ping site this weekend, according to BuzzFeed News.

The information has since been taken down. The exposed data were vis-ible only via a specific link on the Saks site, one where customers went to join a wait-list for select products.

Saks’ e-commerce site is maintained by the digital division of its parent company, Hudson’s Bay Company.

In the report, a spokesperson from Hudson’s Bay Company said, “We want to reassure our customers that no credit, payment, or password in-formation was ever exposed. The security of our customers is of utmost priority and we are moving quickly and aggressively to resolve the situa-tion, which is limited to a low single-digit percentage of email addresses.”

To read more, click here.

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C-SUITE

Kroger names new Fred Meyer Stores president

BY Marianne Wilson

That was fast.

The Kroger Co. wasted no time in naming a replacement for Jeff Burt, president of Fred Meyer Stores, who resigned on Monday, March 20, to head up Target’s grocery business.

Kroger tapped company veteran Joe Grieshaber as president of Fred Meyer Stores, immediately.

Grieshaber began his career with Kroger in 1983 as a store management trainee in Nashville, Tenn. He has served in a variety of leadership roles with Kroger, most recently as president of Kroger's Columbus division.

"Joe is known throughout the retail industry as an exceptional leader who always brings out the best in his people and teams," said Fred Morganthall, Kroger's executive VP of retail operations. "His depth of experience will help the Fred Meyer team build on their successes and continue to innovate and deliver a unique shopping experience for our customers."

Succeeding Grieshaber is Dan De La Rosa, who has been promoted to president of Kroger's Columbus division. De La Rosa currently serves as VP of merchandising for Fred Meyer Stores.

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