News

OfficeMax recognized by JDA Software Group for demand management

BY CSA STAFF

Naperville, Ill. — OfficeMax has been recognized as a JDA Software Group 2011 Real Results Winner for Best in Demand Management.

Now in its sixth year, the Real Results Awards recognize companies that have demonstrated business-process excellence and achieved quantifiable benefits through the adoption of industry best practices and use of JDA’s industry-leading solutions and services. OfficeMax was honored at Focus 2011, JDA’s annual user conference in Orlando, Florida, May 1-4, 2011.

Leveraging both JDA solutions and services, OfficeMax has used greater forecast accuracy to reduce inventory while improving customer service levels.

"As an early adopter of JDA Software, we were one of the first retailers to launch a large scale implementation to create a world class demand management and replenishment system down to the retail store level, giving us greater forecast accuracy and improved customer service levels,” said Dov Shenkman, senior VP of replenishment and inventory management for OfficeMax. “The technology has served as a catalyst to organization and process changes that continue to pay dividends as we experience increased efficiencies in both demand and replenishment."

As the winner for Best in Demand Management, OfficeMax is being recognized for demonstrating the best use of JDA solutions and services to address business challenges related to inventory requirements, customer service, forecast accuracy, demand planning, performance management, demand shaping and/or price and promotions management activities.

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News

Einstein Noah Restaurant Group selects Service Management Group to drive sales and increase loyalty

BY CSA STAFF

Kansas City, Mo. — Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

“After a thorough review of the customer experience category, we selected SMG. We are excited to utilize their analysis and insights to drive business forward,” said Brian Unger, executive VP operations, Einstein Noah Restaurant Group.

Einstein owns and operates Einstein Bros. Bagels, Noah’s Bagels and primarily franchises locations under the Manhattan Bagel brand.

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STORE SPACES

Reducing facilities maintenance and repair spend — CSA Webinar

BY CSA STAFF

New York CityChain Store Age will present a Webinar – “Facilities Dollars and Sense: Unlocking Substantial Maintenance and Repair Savings by Controlling All Components of Cost” — on Tuesday, May 10, 2011, at 2 p.m (EST).

The presentation, sponsored by First Service Networks, will discuss a new way of thinking that systematically analyzes, controls and manages each individual component of cost to deliver substantial savings on multi-site maintenance and repair spend.

Click here for more information.

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