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Older Retail Employees More Satisfied with Customer Interaction

BY CSA STAFF

Fenton, Minn., Who makes the best salesperson?

Older employees win because they spend the most time with a customer, according to a study released by Maritz Research.

Overall, 72% of retail employees enjoy customer interactions. But that satisfaction level drops to just 55% among employees between the ages of 16 and 24, while 74% of workers between 35 and 44 years of age claimed they were pleased.

A whopping 83% of those polled between 44 and 64 years old said they enjoyed the time interacting with customers.

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Super Bowl Spending Down

BY CSA STAFF

Washington, D.C., The nation’s consumers are expected to spend $5.3 billion on Super Bowl XL, a projection down about 5.4% from the $5.6 billion spent in 2005, according to the National Retail Federation (NRF). The game, featuring the Pittsburgh Steelers and the Seattle Seahawks, is set for this Sunday.

Krugman said that consumers are expected to buy 1.7 million new televisions in time for the big game.

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Ralphs Pleads Not Guilty

BY CSA STAFF

Los Angeles, Supermarket retailer Ralphs pleaded not guilty Monday to allegedly hiring and paying workers under fake names during a Southern California grocery strike and lockout in the fall of 2003.

Ralphs faces federal charges including Social Security number and identity fraud, money laundering and obstruction of justice. The trial is set for March 28.

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