News

Peninsula Town Center, Hampton, Va.

BY CSA STAFF

Columbus, Ohio-based Steiner + Associates announced that the city of Hampton, Va. has been awarded the 2011 Donald E. Hunter Excellence in Economic Development Planning Award by the American Planning Association for the Peninsula Town Center. Located in Hampton, Va., the Peninsula Town Center represents the successful redevelopment of an enclosed mall into a vibrant town center, providing approximately 2,400 new jobs and significantly increasing the taxable sales base in the city. The site has been effectively transformed from the Coliseum Mall into a regional destination.

The APA panel cited the center’s detail, quality and contributions to the community as the key factors in their decision, and voted unanimously for the city of Hampton.

The 1.1-million-sq.-ft. Peninsula Town Center is located off of Mercury Boulevard at the I-64 Interchange in Hampton’s Coliseum Central Business District. The 75-acre mixed-use project features 340,000 sq. ft. of fashion and specialty retail, 55,000 sq. ft. of restaurant and dining, 400,000 sq. ft. of traditional/anchor retail, 115,000 sq. ft. of Class A office space and 158 residential apartment units.

Peninsula Town center was co-developed by Steiner + Associates and Mall Properties.

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FINANCE

Wal-Mart spend $2.4 million on lobbying in Q1

BY Staff Writer

New York City — Wal-Mart Stores spent $2.42 million on lobbying in the first quarter on issues ranging from organized crime to food safety, as well as nutritional labeling, according to a recent disclosure report, the Associated Press said.

The chain also lobbied on trade bills involving Panama/Colombia Free Trade Agreement, as well as legislation on immigration reform and supply chain security issues. Wal-Mart also focused on legislation involving privacy related to e-commerce, waste reform and consumer product safety, according to the amended form it filed April 27 with the House clerk’s office.

Wal-Mart lobbied Congress, Securities and Exchange Commission, U.S. Department of Commerce, U.S. Agency for International Development Office, U.S. Department of Agriculture, Department of Labor, the Environmental Protection Agency and Department of Treasury, according to the filing.

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OPERATIONS

Survey: Retailers unsatisfied with cross-channel capabilities

BY Marianne Wilson

New York City — Many retailers are not satisfied with their ability to meet customer expectations for a seamless cross-channel experience, according to a survey conducted by Edge Research for Sterling Commerce, an IBM company.

The survey revealed several significant gaps between what consumers want and what retailers are currently delivering. A retailer’s ability to meet consumer expectations — and deliver a seamless, cross-channel experience — will be the deciding factor in their ability to survive in the age of the empowered consumer.

Key survey findings include:

  • While 85% of consumers say they expect a seamless brand experience across all channels, only one in 10 retailers feel they currently excel at cross-channel execution.
  • Six out of 10 retailers claiming they cannot yet provide cross-channel order history.
  • While 87% of consumers say they expect retailers to be able to track an order via any channel, only 46% of retailers offer this capability.

Asked how satisfied they were with their ability to provide a positive retail experience, 39% of retailers said they were very satisfied with their abilities in physical locations, and 35% were very satisfied with their abilities through their ecommerce operations over the Internet. However, only 21% percent were satisfied with their ability to deliver cross-channel capabilities.

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