OPERATIONS

PeopleAnswers to assist Boston Market with talent recruitment

BY Staff Writer

Dallas — PeopleAnswers announced a software licensing agreement with Boston Market to use the PeopleAnswers HR solution to help identify and select all field employees in its 476 locations across the United States.

Boston Market will use the PeopleAnswers assessment test to prescreen, select and hire for all hourly and management roles. To help Boston Market meet its objectives, PeopleAnswers completed the implementation for all of its restaurants in a short timeframe. Managers will also use PeopleAnswers as a guide for candidate interview questions as well as employee development and succession planning.

“The experiences our guests have with our employees can make the difference between a one-time customer and a long-time customer,” said J. Randal Miller, chief administrative officer and general counsel, Boston Market. “We are working with PeopleAnswers to help locate and hire employees that will best represent our brand and allow us to maintain our position as a leader in the fast-casual restaurant industry.”

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OPERATIONS

Stage Stores signs long-term contract extension with Alliance Data

BY Staff Writer

Houston — Stage Stores and Alliance Data Systems announced that they have signed a long-term amended and restated private-label credit card renewal agreement for private-label credit card services.

Under the terms of the agreement, Alliance Data’s Retail Services business will continue to provide a full suite of private-label credit card services geared toward driving sales and brand loyalty to grow Stage Stores’ customer base.

In addition, Alliance Data and Stage Stores will collaborate to develop and launch a new, simplified loyalty program, with enhanced benefits and incentives exclusive to cardholders. Stage Stores currently operates 836 stores in 40 states under the Bealls, Goody’s, Palais Royal, Peebles, Stage and Steele’s banners.

“We consider our private label credit card program to be a key component of our retailing concept, and we place a high degree of importance on the relationship that we have with our cardholders,” said Michael Glazer, president and CEO, State Stores. “Alliance Data is a recognized industry leader, with strong retail experience, systems capabilities and dedication to customer service, and we are extremely pleased to be continuing our long-term strategic relationship with them.”

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OPERATIONS

Walmart bringing back holiday layaway early; changes fees

BY Marianne Wilson

Bentonville, Ark. — Walmart announced it is bringing back layaway a month early this holiday season. The program will be available nationwide Sept. 16 through Dec. 14.

“Last year, millions of Americans relied on layaway at Walmart to provide a great Christmas for their families. Because of their feedback, we’re offering the service again this year and making it better than ever," said Duncan Mac Naughton, chief merchandising and marketing officer, Walmart U.S.

In other changes, Walmart will offer a full refund of the layaway open fee ($15) to customers who make their final payment. The refund will be given on a Walmart gift card. Last year, customers had to pay a $5 fee, there was a $10 cancellation fee, and customers who paid in full did not get any gift card refund. This year’s plan has no cancellation fee.

Walmart also expanded the variety of products available for layaway, adding small appliances and certain sporting goods to the lineup of toys, electronics and jewelry.

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