OPERATIONS

Pet Supplies “Plus” names president and CEO

BY Staff Writer

Farmington Hills, Mich. — Pet specialty retailer Pet Supplies “Plus” announced Wednesday that it has promoted Dave Bolen to president and CEO, effective immediately.

Bolen joined the company on May 2 as president, arriving from Petco where he was executive VP and chief merchandising officer.

Prior to Petco, Bolen was executive VP merchandising, marketing and supply chain for Jo-Ann Stores.

Harvey Solway has been promoted from CEO to Executive Chairman.

Pet Supplies “Plus” is the third-largest pet specialty retailer in the United States with 243 stores in 22 eastern states. The company was acquired by Irving Place Capital in 2010.

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Study: In-store technology critical for growth, helping customer relationships

BY Marianne Wilson

Palo Alto, Calif. — Seventy percent of retailers are empowering their employees with technology-enabled touch points to help their businesses to differentiate and evolve, according to a recent RSR Research report cosponsored by HP.

The study finds that by arming their associates with a range of technologies that provide relevant and timely information — such as digital signage, self-service kiosks, mobile devices and advanced point-of-sale systems — retailers can increase productivity and boost multichannel selling opportunities.

Other key findings in the survey of nearly 100 retail executives from around the world include:

  • Retailers see valuable support in self-service kiosks (43% ) and cross-channel customer and inventory synchronization technologies through real-time updates (70%).
  • Seventy-eight percent of retailers listed their modern POS systems as an important factor in the customer experience. Offering in-store rewards or coupons also is seen as critical (75%).
  • Fifty-seven percent of retailers believe delivering information to store-owned phones, tablets and PDAs has a lot of potential value. By contrast, in 2010, only 21% perceived these solutions as valuable.

“Customers have raised the bar, and successful retailers realize that the traditional means of educating employees and interacting with customers is no longer enough,” said Ray Carlin, VP Retail Solutions Global Business Unit, HP. “We provide a flexible store platform to help retailers deliver multichannel selling opportunities and a more engaging shopping experience.”

The research report is available for download here.

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Woolworth Mexico’s deployment of RedPrairie solution wins logistics award

BY Staff Writer

Atlanta — RedPrairie Corp. announced that Grupo Comercial Control, parent company to Woolworth Mexico and other well-known retail brands, won Mexico’s annual National Award for Logistics for its successful implementation of a WMS integral strategy based on the RedPrairie Warehouse Management solution.

Grupo Comercial Control won the "Company" category and its COO was recognized with the "Executive" category for his lifetime professional accomplishments. Grupo Comercial Control was the first company to be recognized for this award in more than one category.

"We’d like to thank our logistics colleagues, Expologística, ASELDYT and CSCMP for recognizing our visionary spirit and groundbreaking implementation of the RedPrairie Warehouse Management solution," said Grupo Comercial Control’s COO Rodolfo Lopez Cerdán. "This project is a strategic initiative that has positioned us for continued growth and enabled us to better serve our customers across Mexico."

Owned by Grupo Comercial Control, Woolworth Mexico and Tiendas del Sol operate more than 70 retail stores in Mexico. The company leveraged Latin America IT consultancy Netlogistik to deploy RedPrairie Warehouse Management at its Mexico City and Monterrey distribution centers. The solution provides a unified platform that manages all of Woolworth Mexico’s supply chain operations and reduces logistics costs, while increasing efficiencies across receiving, warehousing and impressive 80% crossdock processes.

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