FINANCE

Publix Q4 profit up 7.4%

BY Marianne Wilson

Lakeland, Fla. — Publix Super Market Inc.’s net earnings in the fourth quarter rose 7.4% to $422 million, compared to $392.8 million in the year-ago period.

Sales in the quarter, ended Dec. 28, 2013, rose 5.3% to $7.4 billion, from $7 billion last year.

“I’m pleased our operating performance resulted in another increase in our stock price,” said Publix CEO Ed Crenshaw. “Our associates— the owners of Publix — deserve the credit for this achievement.”

Publix’s sales for the full fiscal year were $28.9 billion, compared to $27.5 billion last year.

Net earnings for 2013 were $1.7 billion, a 6.6% increase from last year’s $1.6 billion.

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MARKETING/SOCIAL MEDIA

H.E.B, Trader Joe’s, Chick-fil-A and Publix tops in customer experience survey

BY Marianne Wilson

Waban, Mass. — H.E.B. Grocery, Trader Joe’s, Chick-fil-A, and Publix earned the highest scores in the 2014 Temkin Experience Ratings, which ranked 268 companies across 19 industries. Joining those firms in the top 14 spots are Aldi, Food Lion, Sonic Drive-In, credit unions, Dairy Queen, Kroger, Piggly Wiggly, Regions, Sam’s Club, and Starbucks.

The Temkin Experience Ratings evaluates three areas of customer experience: functional (can customers do what they want to do?), accessible (how easy is it to work with the company?), and emotional (how do consumers feel about their interactions?).
The 2014 Temkin Experience Ratings along with other ratings can be accessed at the Temkin Ratings website, TemkinRatings.com.

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OPERATIONS

Price Shopper names VP of construction

BY Marianne Wilson

Schenectady, N.Y. — Price Choppers Supermarkets/Golub Corp. has named Ryan C. Hill as VP of construction and engineering. He will be responsible for planning the overall engineering, architectural and construction activities for the 132-store chain.

Hill comes to Price Chopper from Walgreens, where he served as senior director of construction.

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