OPERATIONS

QVC makes executive appointments

BY Staff Writer

West Chester, Pa. — QVC promoted Alex Miller to the position of senior VP of digital commerce and Dave Caputo to the position of senior VP of TV production and operations.

Miller will now be responsible for the customer experience across QVC’s web, mobile, tablet and social platforms.

“As a world leading multimedia retailer, QVC delivers a shopping experience that is perfectly aligned with the megatrends that are reshaping the retail industry today,” said Campbell. “Alex’s deep understanding of customer behavior and his analytical skills enable us to optimize the QVC shopping experience across our highly-tailored mobile, tablet and interactive TV platforms and strengthen our multichannel offering.”

Miller will be responsible for accountability for e-commerce sales, digital experience and operations, and QVC’s social shopping business.

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Crate and Barrel to carry exclusive Paola Navone collections

BY CSA STAFF

NORTHBROOK, Ill. — Crate and Barrel will carry three exclusive collections by Italian designer, architect, art director and interior designer Paola Navone. The first of three collections will be available online through crateandbarrel.com and in select stores Sept. 9, and in all locations by Sept. 13.

The first collection will consist of more than 140 items across multiple categories, including tabletop, textiles, decorative accessories, lighting, rugs, dining tables and seating.

"Paola draws influence from many cultures, which she blends effortlessly into her designs, her homes and her personal style," said Marta Calle, Crate and Barrel president and chief merchant. "We are thrilled to collaborate with Paola on this exclusive, affordably-priced collection, which reflects our shared values of casual elegance in entertaining and everyday living."

"Every project begins with a meeting, be it a master, a craftsman, an artist or a business owner. Each meeting is the beginning of a beautiful adventure," said Navone. "My first meeting with Marta Calle was the spark that ignited this dynamic collaboration with Crate and Barrel. Many people from different cultures and parts of the world helped contribute to the Paola Navone Collection Only at Crate and Barrel. We all come away feeling enriched from this experience."

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QVC reshuffles executive leadership

BY CSA STAFF

WEST CHESTER, Pa. — QVC is eyeing an increase in growth opportunities following the recent promotions of two key executives.

The company has promoted Alex Miller to the position of SVP of digital commerce and Dave Caputo to the position of SVP of TV production and operations. .

Miller, who will continue to report to Mary Campbell, SVP of multichannel platforms, will now be responsible for the customer experience across QVC’s web, mobile, tablet and social platforms.

"As a world leading multimedia retailer, QVC delivers a shopping experience that is perfectly aligned with the megatrends that are reshaping the retail industry today," said Campbell. "Alex’s deep understanding of customer behavior and his analytical skills enable us to optimize the QVC shopping experience across our highly-tailored mobile, tablet and interactive TV platforms and strengthen our multichannel offering."

Miller will be responsible for accountability for e-commerce sales, digital experience and operations, and QVC’s social shopping business.

Since joining QVC in 2001, Miller has held positions of increasing responsibility within QVC’s Internet sales, off-air and on-air programming and e-marketing groups. He has led numerous multichannel initiatives to create a more engaging shopping experience for the QVC customer as well as the development and implementation of a new e-commerce platform. He also played a key role in the integration of recent QVC acquisitions, and is leading the launch of QVC’s new social media platform, toGather.

Caputo will oversee QVC’s television production needs and, like Miller, will continue reporting to Campbell.

"As a top retail destination, QVC is always raising the bar on the customer experience to surprise, delight and exceed expectations. Dave’s commitment to enhancing the QVC customer experience and track record of driving strong results are unparalleled in the industry," said Campbell. "Dave operates with a relentless focus on the customer, and I am thrilled to welcome him into his new role, and confident he will continue to be a strong force in driving our business forward."

Caputo will oversee QVC’s television production, technical broadcast and studio management and support services, leading the development and execution of the function’s overall business plans, policies, practices and relationships with vendors.

Caputo has been with QVC for more than 20 years, holding various management positions within the company’s broadcasting operations function. He most recently served as VP of TV production and operations. Caputo’s is credited with being instrumental in launching a multichannel master control and network operations center, in addition to implementing a social ticker graphic package to provide a more impactful shopping experience for QVC customers.

Both Miller and Caputo will remain based at QVC’s global headquarters in West Chester, Pa.

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