Read All About It: Returns Management
New York City, Merchandise returns now amount to more than $100 billion per year. In his article Taking a Look Back Helps Retailers Stay a Step Ahead,” Dave Hommrich describes strategies to tap hidden revenues with returns management. Hommrich is senior director, reverse logistics, for Manhattan Associates. For the complete article, click on the “Guest Commentaries” tab at the top of the page.
Wal-Mart Settles With Overcharged Customers
Bentonville, Ark., As settlement with Wisconsin customers overcharged for bulk items such as grapes and grind-it-yourself coffee, Wal-Mart has agreed to pay $25,117.
State weight inspectors discovered that Wal-Mart was adding the weight of the bag when calculating charges by weight for the bulk products. For commodities sold by weight, the declared weight must be exclusive of the packaging.
Read All About It: Shrink Mitigation
New York City, Of all the problems faced by retailers, one of the biggest is shrink. Business process are at the heart of limiting the damage, according to Cisco executives Dean Sivara and Ed Jimenez. Their article “Cutting Shrink Down to Size,” describes how integration and mobility reduce shrink-related losses and boost profitability. For the complete article, click on the “Guest Commentaries” tab at the top of the page.