OPERATIONS

Red Robin names chief people officer

BY Katherine Boccaccio

Greenwood Village, Colo. — Red Robin Gourmet Burgers has named Cathy Cooney as senior VP and chief people officer of the burger chain. Cooney will be responsible for leading the development and execution of human resource strategies.

Before joining Red Robin, Cooney served as executive VP of human resources for Carefusion, a $4 billion medical technology company.

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Yankee Candle names Canada GM, to grow Canadian store count to 50

BY Katherine Boccaccio

South Deerfield, Mass. — The Yankee Candle Co. has appointed Chris Kelly as general manager, Canada, charged with overseeing all aspects of the Yankee Candle business in Canada.

The company currently operates six company-owned retail stores in the Greater Toronto Area and also sells products at select independent gift and specialty stores. As part of planned global expansion efforts, this new business unit will focus on building out the gift and specialty business as well as invest in building the retail store base to over 50 stores in the next five years across the country.

Prior to joining Yankee Candle, Kelly was part of the executive team at Hallmark Canada, where he most recently served as VP of Consumer Solutions & Brand Experience.

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Office Depot rolls out omni-channel initiatives

BY Katherine Boccaccio

Boca Raton, Fla. — As part of its plan to support a customer-focused omni-channel experience, Office Depot said that, effective July 28, its associates will be enabled with mobile hand-held devices across all stores to provide instant access to extended product information, availability, customer reviews and on-the-spot checkout from anywhere in the store.

Designed to launch in tandem with the back-to-school push, the mobile technology will also allow associates to order out-of-stock items from Officedepot.com (with free shipping) via their mobile devices.

The office supply retailer is also rolling out in-store touch-screen kiosks and workstations to allow customers to research the full assortment of items available at Office Depot and order for delivery. Consumers can also download the Office Depot App to scan any barcode in-store to read reviews and additional product details, or use the company’s free Wi-Fi service in-store.

“Technology is constantly changing the way people shop,” said Christine Buscarino, VP customer experience, Office Depot. “We are continuing to refresh our services and our omni-channel offerings to ensure customers get what they need, when they need it. It’s about shopping for and receiving products at a time and in a way that is most convenient.”

Additionally, Office Depot has introduced a “Buy Online, Ready in One-Hour” program, which allows customers to purchase online and pick up at a store in one hour.

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