OPERATIONS

Rent-A-Center names VP of omnichannel

BY Staff Writer

Plano, Texas — Reporting to Joel Mussat, executive VP and chief omnichannel officer, Rent-A-Center, Ian Cohen has been charged with working cross-functionally to create a seamless approach to the consumer experience across a variety of shopping channels. His responsibilities include the design, development, and implementation of a digital-commerce solution that ensures customer demands are met.

Ian brings over 13 years of experience developing and executing digital omni-channel strategies and implementing e-commerce solutions for brands such as Michael Kors, Coach, Kellogg, J Crew, Victoria’s Secret, Disney, American Express, AT&T Wireless, The New York Times, Sprint and Verizon Wireless.

“Ian brings a wealth of knowledge to a key role,” said Mussat. “His expertise is certain to pay dividends as we strive to better meet the demands of today’s consumers.”

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OPERATIONS

Global Facility Management hires ServiceChannel exec

BY Dan Berthiaume

Melville, N.Y. – Global Facility Management & Construction has hired Stacy Brown as director, strategic planning and development. In her new role, Brown will oversee determining Global’s strategic policy as it relates to future business.

Brown was a key member of the executive team at ServiceChannel for the past 15 years. Prior to ServiceChannel, she worked for a large retailer in facilities management and construction.

“We’ve worked closely in the past, but I’m so excited to have Stacy joining the Global family,” said Sean Blank, president of Global Facility Management & Construction. “Stacy is an industry rock star. Her experience at ServiceChannel means that she knows what our clients are looking for. I am extremely pleased that Stacy is joining the Global decision-making team.”

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STORE SPACES

DMW enhances operations with new Service Enhancement Plan

BY Staff Writer

Latham, N.Y. — After announcing the realignment of corporate management earlier this month, DWM Facilities Maintenance announced its newly developed Service Enhancement Plan (SEP) to better serve the needs of its existing clients and drive long-term growth. In this strategic shift, DWM will expand the Client Lead role and add multiple account manager positions.

“We are proud to provide services 14% faster than our competition, but we know there is still room to improve service response times. The SEP reflects our dedication to providing the industry’s best service to our clients,” said Christian Dickinson, director of customer service.

In an effort to better serve clients, DWM has added eight new positions since November.

“As we continue to grow, it is important to stay true to the premise DWM was founded on — customers comes first. While our overall goal has not changed as we have grown over the years, it is always important to reevaluate how we are achieving that goal to ensure efficiency and customer satisfaction. The SEP will be an ongoing effort to drive the levels of satisfaction our customers expect,” said Brian Whitt, COO.

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