OPERATIONS

Report: 1-800-Flowers has tough Valentine’s Day

BY Dan Berthiaume

New York – 1-800-Flowers.com Inc. reportedly had a difficult time meeting customer demand for Valentine’s Day. According to CNN, the retailer has sent apologies via Twitter and Facebook to roughly 1,000 customers for deliveries that were late, missing or damaged.

The company’s phone lines were reportedly jammed during Valentine’s Day weekend and customers reportedly received automated replies to emails and online complaints. 1-800-Flowers has since issued refunds and discount vouchers to many affected customers, as well as issued individual apologies via social media. Inclement weather on the East Coast reportedly caused much of the difficulty with shipments.

"Our customer service center is open 24×7 and our caring team is working hard to resolve every concern, and won’t stop until we do,” said a statement on the 1-800-Flowers.com Facebook page. “Due to the weather issues we experienced, wait times are longer than we would like."

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OPERATIONS

Wine.com hires execs from Shutterly, Williams-Sonoma

BY Staff Writer

San Francisco — Wine.com, announced the addition of Peter Elarde as chief marketing officer and Greg Tatem as VP, engineering to the Wine.com executive team.

"We’re on a roll. Wine.com is profitable, growing, hiring and innovating," said Rich Bergsund, CEO. "Peter and Greg are bringing new energy and talent to our management team, and will be instrumental as we continue building Wine.com into a great company, great brand, and an exciting place to work."

Elarde most recently spent 10 years at Shutterfly in senior positions including chief marketing officer and head of product and user experience.

Tatem most recently spent three years at Williams-Sonoma, where he oversaw the e-commerce platform that served the company’s five brands.

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OPERATIONS

Weiss Markets names CEO

BY CSA STAFF

Sunbury, Pa. — Weiss Markets named Jonathan Weis as president and CEO. Weis, 46, will also retain his role as vice chairman of the chain.

Weis has been serving as the company’s interim CEO since David Hepfinger departed in September. He is the son of Robert F. Weis, who remains chairman of Weis Markets.

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