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Report: Barneys looks to restructure

BY Staff Writer

New York City — Barneys New York is in discussions with its lenders about restructuring, Crain’s New York reported. Barneys, which operates nine namesake stores and 17 Co-op locations, is owned by Istithmar World, the investment arm of government owned Dubai World.

“Barneys New York is actively engaged in discussions with the company’s small group of lenders to improve its balance sheet and further position Barneys New York for sustainable, long-term growth and success,” said a Barneys spokeswoman in a statement.

The Wall Street Journal reported that Barneys has retained bankruptcy and restructuring counsel from the law firm of Kirkland & Ellis.

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Genpack to provide IT help desk support to Dollar General

BY Marianne Wilson

New York City — Genpact, a leader in business process and technology management, announced the transition services started in 2011 have been completed and IT Help Desk production support services are now fully operational as of Jan. 1, 2012 with Dollar General Corp.

Genpact’s services include providing technical and customer relations support to the more than 90,000 store employees at Dollar General’s 9,800 stores in North America. Genpact will also be providing services for Dollar General’s new stores as part of the retailer’s expansion into California and Massachusetts.

Under this agreement, Genpact is managing a range of services out of its center in Danville, Illinois for Dollar General. Genpact’s services for Dollar General include supporting point-of-sale terminals, hand-held terminals, printers, server registers, flatbed and handheld scanners, as well as both pin pad and keypad sets. Genpact is deploying tools for multi-channel delivery which increases the efficiency of overall IT help desk operations and customer relations calls. Dollar General Corp. is the nation’s largest small-box discount retailer.

“Dollar General is already benefitting from Genpact’s end-to-end thinking to all of these store operations support activities which will result in significant improvement in business outcomes, especially our ability to expand into new states,” said Bobby Aflatooni, VP of information technology, Dollar General Corp.

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eBay brands itself a fashion advocate

BY CSA STAFF

NEW YORK — Counterfeit apparel and accessories has gotten so close to the original that even the most discerning customer often can’t tell the difference. And while it’s one thing to purchase an item known to be an imitation of a more expensive brand, many consumers are duped into buying what they believe is a high-quality, brand-named item. This is especially true when purchasing items online, where the customer has to rely on product descriptions and images to determine an items authenticity.

To help combat counterfeiters and restore consumer confidence, eBay is joining the Council of Fashion Designers of America (CFDA) to bring back the "You Can’t Fake Fashion" campaign. Following a sold-out summer edition, eBay and CFDA will introduce a new collection of original tote bags, with more than 75 designers each customizing a tote as one-of-a-kind. The collection will be previewed at Mercedes-Benz Fashion Week exhibit at Lincoln Center beginning Feb. 9.

The collection will include one-of-a-kind totes and limited-edition of standard totes in four styles that will be available on eBay starting March 20.

“We hope broader awareness will help fight counterfeits and the harm they cause, and eBay is proud to partner with the CFDA on the second iteration of this campaign,” said Alan Marks, eBay’s SVP global communications. “Counterfeits not only are illegal, they also damage brand owners, frustrate shoppers and undermine consumer confidence. eBay invests substantial resources to help provide millions of consumers a trusted, confident marketplace experience; this campaign is another example of our commitment to being a leading industry voice in the fight against counterfeits.”

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