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Report Expects e-Commerce Growth

BY CSA STAFF

Cambridge, Mass., As on-line technology continues to flourish, so too will on-line retail sales burgeon. According to Forrester Research, the $172 billion in U.S. on-line retail sales in 2005 will nearly double to $329 billion by 2010.

The 14% compound annual increase of e-commerce mainly can be attributed to retailers’ new approaches to on-line consumers. Rather that seeing on-line stores as a low-cost supplement, retailers now view the e-commerce as a channel to improve customer service and retention.

Several top retailers reflect this growing trend of on-line promotion and improved consumer relations, among them Target, Gap and Nike.

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E.Ako says:
Mar-24-2013 07:11 am

E-commerce is growing fast in our generation. This makes the process easy for us and less time to consume. - Rich Von Alvensleben

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Radio Shack Ordered by Judge to Pay Overtime

BY CSA STAFF

Fort Worth, Texas, In a ruling in Chicago, a federal judge has ruled that several hundred RadioShack Corp. store managers are entitled to overtime pay. A class-action lawsuit was filed in 2003 against the Fort Worth, Texas-based electronics retailer, alleging that employees classified as exempt from overtime pay were, in fact, not exempt.

Even with this current ruling, the case is far from over. Another suit, also involving overtime nonpayment allegations, is pending, and an attorney for the plaintiff group said the number being carved out is “in the hundreds” and the amount due them is “in the millions.”

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Starbucks CEO Sees Health-Care Crisis

BY CSA STAFF

Seattle, Starbucks expects to spend more than $200 million this year for health care for its 80,000 U.S. employees, more than the total amount it spends on the raw materials or green coffee it buys from Africa, Indonesia, and other countries, according to a report in the Thursday edition of The Seattle Times. Starbucks has been widely heralded for its policy of providing health-care coverage to employees who work at least 20 hours a week.

Starbucks CEO Howard Schultz made the comments in a meeting with Sen. Patty Murray and Rep. Adam Smith in Washington, D.C. He and other executives, including Costco CEO Jim Sinegal, were in the nation’s capital to attend a health-care summit. Schultz said his company has faced double-digit increases in insurance costs each of the past four years.

“It’s completely nonsustainable,” he said, in remarks quoted in the newspaper.

Schultz and the other executives are looking to bring attention to what they believe is a growing crisis threatening U.S. businesses. The Starbucks chief executive did not endorse any specific legislation, but he reaffirmed his belief that every American should have access to health insurance.

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