OPERATIONS

Report: Google planning to open retail stores

BY Marianne Wilson

New York — Google is planning to open freestanding retail stores in the United States, with the first flagship locations open in time for the 2013 holiday shopping season, according to a report by online site 9to5Google.

“Google feels right now that many potential customers need to get hands-on experience with its products before they are willing to purchase," the website reported.

According to the report, Google wants to give consumers the opportunity not only to test out its existing branded products, but also the chance to see close up its upcoming technology, such as Google Glasses.

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OPERATIONS

Best Buy to make holiday price-matching permanent year round

BY Marianne Wilson

New York — Best Buy Co. is making its holiday price-matching guarantee a year-round program. Taking aim against the increasingly popular practice of “showrooming,” the consumer electronics chain will match online prices starting March 3.

Best Buy’s permanent price match has been expanded to cover almost all categories of merchandise. It does not cover phones purchased under contract.

Best Buy will also decrease its merchandise return policy from 30 days to 15 days

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OPERATIONS

Pep Boys names head of store operations

BY Staff Writer

Philadelphia — The Pep Boys – Manny, Moe & Jack named Chris Adams as SVP store operations.

Since 2010, Adams has served as COO of CarGroup Holdings LLC d/b/a Webuyanycar.com, where he was responsible for launching the U.S. operations of the successful U.K.-based car-buying service. Adams began his career at Enterprise Rent-A-Car.

Mike Odell, president and CEO, said: “Chris has a proven track record of delivering world-class customer service, having cut his teeth rising up through the ranks of Enterprise Rent-A-Car.”

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