FINANCE

Report: Kroger renovates Ohio stores; plans to spend $330 million on renovations

BY Dan Berthiaume

Columbus, Ohio – Kroger reportedly recent spent $9 million on renovating a store in the Columbus, Ohio, area, and plans to spend another $9.4 million renovating three other stores in the area of its headquarters city. According to the Columbus Dispatch, this spending is part of a larger $330 million the retailer plans to spend on renovations by the end of the current fiscal year.

Kroger’s remodel to its store on Chambers Road in the Columbus suburb of Upper Arlington includes 21,000 sq. ft. of retail space, a refrigerated floral station, a meat-grilling station, an open-air seafood department and a Starbucks with seating.

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SUPPLY CHAIN

Report: Holiday rush overwhelms UPS

BY Dan Berthiaume

Atlanta – A surge in last-minute online holiday shopping reportedly caused retailers including Amazon, Kohl’s and Wal-Mart to miss some deliveries scheduled to arrive before Christmas (Dec. 25). According to the Wall Street Journal, UPS had more than the anticipated 7.75 million packages enter its air network on Monday, Dec. 23.

As a result, Amazon had to notify some customers that deliveries would be late because it had not received packages from the delivery provider. Amazon is offering affected customers a $20 gift card and free shipping, while Kohl’s is offering free shipping and Groupon and Wal-Mart are offering $25 gift cards. UPS reportedly handles about 45% of all private deliveries in the U.S.

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SUPPLY CHAIN

Study: One-in-three large retailers misses Christmas delivery deadline

BY Dan Berthiaume

New York – Eight of the 25 largest retailers (32%, or roughly one-in-three) failed to deliver at least one package ordered on the cutoff date to arrive before Christmas via standard shipping in a study performed by StellaService. The study involved placing three orders, one each in the East, West and Midwest regions, from each retailer.

Of 75 total orders, 12% missed the delivery estimate. All but one of these orders were shipped using UPS, which is the preferred carrier for most of the top 25 retailers. Some retailer-specific results include:

• Zappos, Nordstrom and Staples provided the latest cut-off for standard shipping, Dec. 23 (Zappos was the only to deliver in all three regions).

• QVC.com did not specify a cut-off date, so shoppers were forced to place orders much earlier than other sites with standard delivery estimates – Dec. 13.

• Two retailers, Apple and Pottery Barn, changed their cut-off dates/times for standard shipping to allow shoppers more time to order products. Apple extended by a full day and Pottery Barn extended from earlier in the day to midnight. Tiger Direct provided conflicting information on its site; actually changing the date from the 20th to the 18th and back to the 20th.

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