REAL ESTATE

Report: New retail center planned for El Paso, Texas

BY Dan Berthiaume

El Paso, Texas – A 20,000-sq.-ft. retail center is planned to open in El Paso, Texas, this summer. The center will be constructed by EP Riverbend Development and real estate broker Will Brown on a mostly empty site occupied by a single liquor store, which will be torn down.

The center will be called The Substation and offer spaces as small as 800 sq. ft. for rental. Plans include outdoor spaces and seating and a closed pedestrian mall. Construction is set to begin in the fall.

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News

Nine West integrates LivePerson customer service tool

BY Dan Berthiaume

New York – Nine West Group has integrated the LiveEngage customer service platform from LivePerson into its Demandware Commerce platform. The LiveEngage platform has helped Nine West improve customer-reported satisfaction and incremental revenue while reducing support costs.

The company signed a contract with LivePerson in late August, 2013 and had the solution up and running by end of September to meet peak holiday shopping season demand. By integrating LivePerson’s solution into the Demandware platform, Nine West has been able to proactively engage customers with a personalized interaction based on real-time behavior, helping to prevent cart abandonment and reduce bounce rates.

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FINANCE

Charles & Colvard closes $10 million credit facility

BY Dan Berthiaume

Morrisville, N.C. – Charles & Colvard Ltd. has closed a new three-year $10 million asset-backed credit facility with Wells Fargo Bank. The company’s previous credit facility with PNC Bank was terminated.

The new credit facility provides Charles & Colvard working capital for general corporate purposes and to pursue continued growth opportunities and is secured by Charles & Colvard assets. The company currently does not have any other long-term debt and the new credit facility is undrawn.

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