OPERATIONS

Report: Postal union plans protest at Staples stores

BY Katherine Boccaccio

Washington, D.C. — The American Postal Workers Union will stage a protest in Staples stores across 27 states on Thursday, in objection to the office supply retailer’s opening of in-store postal counters staffed by Staples employees.

In 2013, Staples launched its postal pilot program, introducing in-store postal services that today includes about 80 stores. According to a report by the Associated Press, the union objects because the program replaces well-paid union workers with low-wage nonunion workers.

The union says the program could result in postal layoffs and the closing of post offices, and said in a statement that postal workers "have taken an oath to protect the sanctity of the mail," unlike poorly trained retail workers. The union wants the counters staffed by uniformed postal workers, according to the report.

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Jewel-Osco names VP of marketing and merchandising

BY Staff Writer

Itasca, Ill. — Jewel-Osco has named company veteran Doug Cygan as VP of marketing and merchandising. His appointment accompanies the grocer’s recent selection of the company’s VP operations Scott Hays under president Shane Sampson’s leadership.

Cygan began his career with Jewel-Osco in 1980 as a grocery clerk. He was promoted to store director, and then held positions of increasing responsibility throughout the company, including VP fresh food merchandising and VP merchandising.

When New Albertson’s Inc. assumed ownership of Jewel-Osco, Cygan was named director of grocery.

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Lacoste selects Manhattan Associates to support omni-channel commerce

BY Dan Berthiaume

Paris – Lacoste has selected Manhattan Associates’ Enterprise Order Management solution to orchestrate its omni-channel retail operations and facilitate the company’s continued growth. With Manhattan’s technology, Lacoste intends to deliver a consistent brand and unified shopping experience to its customers.

The technology will provide Lacoste customer service representatives, initially in the call center, with a single view of customer transactions and network wide inventory, while giving shoppers control of when, where and how they receive goods.

"Manhattan’s depth of experience and capabilities in omni-channel fashion retailing made this an easy decision," said Francis Pierrel, CEO, USA, at Lacoste. "Manhattan’s success with large and innovative omni-channel retailers, across multiple geographies, was critical in our selection process. Its Enterprise Order Management solution will become the heartbeat of our omni-channel operation and will drive conversions across every point of commerce and improve customer lifetime value."

Lacoste will initially deploy Enterprise Order Management in the U.S. and plans to expand the deployment globally to support the company’s omni-channel retail operations throughout Europe and Asia also.

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