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Report: Supervalu, former president settle court suit

BY Michael Johnsen

Minneapolis — Supervalu last week settled its suit enforcing a non-compete clause against former president Leon Bergmann, the Minneapolis/St. Paul Business Journal reported.

According to the report, Bergmann had resigned as president of Supervalu’s independent business organization in favor of a position with Unified Grocers. Supervalu sued to enforce its confidentiality agreements.

Details of the settlement were not disclosed.

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T.Stone says:
Jan-18-2013 07:41 am

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T.Stone says:
Jan-18-2013 07:41 am

Thank you for the bunch of very good suggestions. We look ahead to reading on the topic in the foreseeable future. Carry on the great operate! This website will probably be excellent resource and i also really like studying the ideaseo los angeles

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Majority of workers concerned fiscal cliff will lead to layoffs

BY Katherine Boccaccio

Woodcliff Lake, N.J. — Seventy-four percent of workers report they are concerned that the U.S. fiscal cliff will lead to layoffs, according to a survey released Thursday by career transition and talent development consulting firm Lee Hecht Harrison.

In December, the firm surveyed more than 200 workers throughout the U.S. via an online poll asking, “Are you concerned that the U.S. fiscal cliff will lead to layoffs in your organization?” The results were as follows:
Very much 40%; Moderately 22%; 
Slightly 12%; Not at all 26%.

"With tax cuts set to expire and automatic spending cuts due to take effect, many workers are uneasy about the potential impact the ‘fiscal cliff’ will have on their own employment situation,” said Peter Alcide, president, Lee Hecht Harrison.

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NicoleScott says:
Mar-14-2013 10:05 am

Hopefully, it will not lead to lay-offs because it will greatly affect our regular employees. - Kale Flagg

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Amazon sets standard in customer satisfaction survey

BY Katherine Boccaccio

Ann Arbor, Mich. — Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

The eighth annual report — based on more than 24,000 customer surveys collected between Thanksgiving and Christmas — expands from measuring satisfaction with 40 top retailers to 100 this year. Aggregate customer satisfaction stagnates, scoring 78 on a 100-point scale. Though satisfaction with top retailers remains the same, a few big-name retailers suffered declines.

Apple’s online retail store slid 4% to 80, slipping from a tie for second place and out of the top five entirely, registering its lowest score in four years. The biggest year-over-year decline was JCPenney.com, with a 6% decline to 78.

"This year, we’re seeing that even some of the largest companies in the country are at risk if they lose sight of customer satisfaction," said Larry Freed, ForeSee president and CEO. "Satisfaction with the customer experience, when measured correctly, is the most important predictor of future success, and while Amazon clearly gets it, Apple stumbles from their usual focus on the customer experience.”

Meanwhile, Amazon.com continues to set the standard for customer satisfaction, matching the record high of 88 it set last year in the holiday edition of the Index. Amazon has had the highest scores in the Index for eight years in a row, consistently setting a pace that other retailers don’t seem to be able to touch. Their high score is partially because of the appeal and variety of merchandise they offer, a priority area for some other retailers.

"At this point, Amazon has been dominant for so long and has such a history of focusing on the customer, its hard to imagine anyone else coming close," added Freed. "Companies should emulate Amazon’s focus on the customer, which is clearly linked to superior revenues over the years."

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NicoleScott says:
Mar-14-2013 10:13 am

There are lots of group buying websites, and Amazon is considered as one of the trusted retailer when it comes to best deals of products and services. - Kale Flagg

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