Restaurant sales rose 3.4% in 2011
Chicago — A report released Tuesday by research firm Technomic found that sales among the 500 largest U.S. restaurant chains increased 3.4% to $242 billion in 2011.
That compares to just a 1.8% increase in 2010.
Of the 500 restaurants analyzed by Technomic, more than 60% posted at least nominal sales increases; just 193 saw sales declines in 2011, compared with 231 in 2010.
The fast-casual restaurant format was the biggest winner last year, seeing the highest rates of sales and unit growth. The three fastest-growing chains among brands with at least $200 million were Five Guys Burgers and Fries, Chipotle Mexican Grill and Jimmy John’s.
Limited-service restaurant brands, which include quick-service and fast-casual chains, recorded sales growth that outpaced that of full-service restaurants in 2011, Technomic found. Limited-service brands increased annual sales 7.1% compared with full service’s 2.8% rise.
Ruby Tuesday implements Micros Table Management Solution
Columbia, Md. — Micros Systems said Tuesday that restaurant chain Ruby Tuesday has implemented its Table Management System across its 750+ units.
A fully integrated component of the Micros Restaurant Enterprise Solution point-of-sale software solution, Micros TMS provides visibility to all aspects of the guest dining experience.
The system manages reservations, customer preferences, seating capacity, wait list management, and special requests. It allows Ruby Tuesday to increase its control of the guest experience by automatically opening a guest check once the table is seated. An additional feature designed to improve diner satisfaction is an alert system that notifies managers when critical service points are not met, such as a table that is not greeted or a food and beverage order that is not delivered in a timely manner. With more efficient table utilization and dining room capacity management, Ruby Tuesday is also able to increase revenue with additional table turns.
"Our goal is to provide the best casual dining experience possible and adding the Micros TMS to our technology solution set has given us the necessary tools to improve our operations and customer service," said Nick Ibrahim, senior VP and chief technology officer, Ruby Tuesday.
French eyewear retailer selects Microsoft Dynamics AX 2012 for Retail
Issy-Les-Moulineaux, France — The Optic 2000 group, whch operates more than 1,850 specialty stores for eyewear and hearing devices, has chosen Microsoft Corp.’s enterprise resource planning (ERP) solution, Microsoft Dynamics AX 2012 for Retail, to manage its sales, supply and inventory across its entire network of operations in France. Usability, simple maintenance, functional excellence and ease of upgrading are the key advantages that led to the company’s strategic decision to adopt the Microsoft business solution.
“The choice of Microsoft Dynamics AX 2012 for Retail is part of a comprehensive strategic vision for our company, which sees Microsoft as a key partner for stability, trust and innovation. Our objective is to streamline our resource management with this ERP solution, to deliver a real value proposition to our customers — through the advice and support we offer during the sales process and beyond, as well as by ensuring we are offering real value for the money,” said Didier Papaz, CEO, Optic 2000 group.
With more than 1,850 stores (cooperatives, franchises and outlets) whose tools were no longer simple and effective to use and which were not able respond to industry developments, Optic 2000 was looking to adopt a unified and easy-to-use solution that could be adapted to the needs of each outlet. After extensive research, the team abandoned the idea of an eyewear-specific ERP solution in order to benefit from the power and flexibility of Microsoft solutions. Over and above the stability, the performance, the ease of maintenance and the wealth of functionality, Microsoft Dynamics AX 2012 for Retail distinguished itself as an innovative and open ERP solution, ideal for developing new tools specific to the eyewear industry.
“We wanted a single solution that was easier to manage and that allowed us to optimize the quality of services provided by our IT department to our users,” said Patrick Seux, director of organization and IT of the Optic 2000 group. “By using Microsoft Dynamics AX 2012 for Retail, we can regularly update the entire system, all the applications on all the workstations. We also wanted to manage, archive and share our data from each point of sale. The data will remain specific to each outlet, but their security features will be centralized. In addition, the Microsoft solution allows us to look to a future in which we will be able to confidently access data on the go from mobile devices and heterogeneous point-of-sale terminals, and this for a price lower than that of the solution currently in place.”