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RILA: Obama needs to take action on port strike

BY Katherine Boccaccio

Arlington, Va. — In a letter sent Wednesday, Retail Industry Leaders Association president Sandy Kennedy asked President Obama to take action to prevent a work stoppage at the East and Gulf Coast ports.

Negotiations on Dec. 18 did not produce a resolution between the International Longshoremen’s Association and the U.S. Maritime Alliance, foreshadowing a shutdown of the Eastern and Gulf ports by the end of the year.

“RILA is extremely concerned about the potential short and long-term consequences to our members, their employees and customers as well as to the economy if cargo is stalled along the East and Gulf Coast ports,” said Kennedy. “If a work stoppage occurs at the end of the month, it will substantially affect the already delicate economy.”

In 2002, the West Coast work stoppage caused an estimated $15 billion in reported losses. Last month, an eight-day work stoppage at the Ports of Los Angeles and Long Beach caused shipping delays for hundreds of millions of dollars in cargo. The 14 ports potentially affected by a strike account for 95% of all containerized shipments offloaded on the Eastern seaboard.

“In order to prevent another prolonged and damaging stoppage, we respectfully request you put the weight of the White House behind resolving this dispute and bringing the ILA and USMX back to the negotiating table,” Kennedy concluded.

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R.Von says:
Mar-16-2013 05:03 am

The action to prevent work stoppage is very important. We should do our best to protect the workers from losing their job. - Rich Von Alvensleben

R.Von says:
Mar-16-2013 05:03 am

The action to prevent work stoppage is very important. We should do our best to protect the workers from losing their job. - Rich Von Alvensleben

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Report: Green Week busiest online shopping week of season

BY Katherine Boccaccio

New York – The Chase Holiday Pulse, released on Wednesday, shows that “Green Week” – from Dec. 10 to Dec. 16 – was the busiest seven-day period of the holiday shopping season in terms of transaction volume this year.

Online merchants saw high shopping volume – year-over-year sales and transaction for the same period were up 10.7% and 16.6% respectively – throughout the week as consumers acted to utilize free delivery offers before the holidays.

The number of settled transactions during Green Week exceeded Cyber Week (Nov. 26 to Dec. 2) by 1.3%. Comparatively, dollar sales were just a fraction (-0.9%) below this year’s Cyber Week sales results.

From Oct. 29 through Dec. 16, Pulse year-to-date sales are up 11.9% year-over-year while transactions grew by 22.1% year-over-year. Average ticket price is down year to date by 8.4% year-over-year.

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A.C. Moore selects Epicor Retail CRM to enhance customer loyalty

BY Katherine Boccaccio

Dublin, Calif. — Epicor Software Corp. said Wednesday that A.C. Moore Arts & Crafts has selected and implemented the company’s Retail Customer Relationship Management solution to strengthen customer relations and support future loyalty/reward initiatives.

A.C. Moore wanted to better understand its customers and strengthen engagement through a richer customer experience. To do this, A.C. Moore needed to bring data together from disparate systems as well as bring analysis of that data in-house. To meet these goals, company executives selected Epicor Retail CRM to unify customer data, enhance point of sale functionality, and establish a foundation to support their vision for more robust customer engagement. The company is also leveraging Epicor Retail CRM web extensions to integrate its CRM platform with its e-commerce channel.

“We knew that for A.C. Moore to be successful we needed a partner that could help us break down the various silos of data and give us one view of our customers from all channels, which would then provide A.C. Moore a more intuitive ability to be in sync with its most important commodity – our customers,” said Kathy Bailey, EVP IT operations for A.C. Moore.

The Epicor Retail CRM solution and related functionality was deployed in approximately 100 days. Prior to Epicor, A.C. Moore leveraged store systems from multiple vendors across multiple databases, which lacked the efficiency, convenience and streamlined experience they desired for employees and customers alike. Leveraging the Epicor Retail CRM solution, A.C. Moore now has a 360-degree view of its customers, arming the retailer with a broad set of complementary tools to build and manage loyalty programs, execute and manage campaigns and promotions, analyze customer data and transaction information across sales channels, segment and manage lists, and analyze and measure the impact of CRM efforts.

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J.Iris says:
Mar-18-2013 05:51 am

Knowing about customer's behavior is most important for a company to manage a long term relationships with loyal customers. - Michael Courouleau

J.Iris says:
Mar-18-2013 05:51 am

Knowing about customer's behavior is most important for a company to manage a long term relationships with loyal customers. - Michael Courouleau

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